Junior Commercial Assistant

Description

Job Summary: Provide administrative and operational support, handle customer inquiries via phone and WhatsApp, update registration data, and contribute to sales conversion. Key Highlights: 1. Administrative and operational support for orders and customers 2. Personalized customer service via phone and WhatsApp 3. Focus on results and service quality **Position:** Administrative Commercial Assistant **Work Location:** Barra Olímpica **Employment Type:** CLT – On-site **Working Hours:** Monday to Friday, from 7:30 AM to 5:15 PM or from 8:15 AM to 6:00 PM **Salary:** R$ 1.798,00 + On-site meals (breakfast and lunch) + Transportation Allowance (VT) **Benefits after 03 months of experience:** Health insurance Dental insurance Life insurance Pharmacy card About the Position We are seeking a professional to provide administrative and operational support for demands generated by orders placed via website and mobile app. The role also involves proactive communication with leads and customers to ensure fast, efficient service focused on sales conversion. Main Responsibilities Handle customer inquiries via phone and WhatsApp. Identify customer profiles and deliver personalized service. Update and correct registration data in the system. Activate lead registrations and conduct follow-up contacts. Inform customers about unavailable items or order cancellations. Communicate cases of rejected orders. Request documentation for credit analysis, when necessary. Request changes to registration data, such as email address updates. Provide product or service quotations upon request. Requirements Completed high school education. Prior experience in administrative tasks or customer service. Basic knowledge of Microsoft Office (Word and Excel). Proficiency in using digital systems and applications. Desired Competencies Strong verbal and written communication skills. Organizational skills and attention to detail. Proactivity and initiative. Ability to manage multiple tasks simultaneously. Focus on results and service quality. Good interpersonal skills and teamwork ability. Empathy, active listening, and persuasive skills. Resilience and emotional balance to handle diverse customer service situations **Minimum Education Level:** High School (Secondary Education)