Pending Issue Assistant

Description

Job Summary: Responsible for locating lost and damaged goods, providing customer service, and controlling indemnity processes, with no prior experience required. Key Highlights: 1. Opportunity for professionals with no prior experience. 2. Focus on locating goods and customer service. 3. Functions related to controlling indemnity processes. Main Responsibilities: Search for closure of BOs for surplus and damaged goods; Resolve damage-related issues with customers; Send replacements; Prepare indemnity processes and forward them to headquarters; Responsible for issuing BOs and drafts; Customer service; Control and collection of invoices (NFs); Daily monitoring of BOs for shortages; Collection of shortages and surpluses from branches and agencies; Control of pending goods; Responsible for DVDP; Recording/analysis of indemnity processes. Main Activities: - Responsible for locating lost and damaged goods, aiming to identify their current location and deliver them to the correct destination; - Customer service and analysis of pending issues; - Search for closure of BOs for surplus and damaged goods. Required Experience: - No experience required. Requirements: - Completed high school education; - Flexible availability regarding working hours; - Good communication skills; - Proactivity; - Computer literacy. Benefits: - Medical Assistance; - Dental Assistance; - Meal Allowance; - Transportation Allowance; - Education Assistance; - Gym Pass; - Care – CGP; - Life Insurance and Funeral Assistance; - Sest Senat; - Pharmacy Partnership; - Seniority Bonus (per collective agreement).