Administrative Services Assistant - Mauá *

Description

Job Summary: Ensure excellent customer service to dealership clients by providing support regarding inquiries, complaints, appointments, and follow-ups, thereby promoting customer loyalty and satisfaction. Key Highlights: 1. Customer service across multiple channels and follow-up on requests. 2. Opportunity for professional development and growth. 3. Join the team of one of the largest dealership groups in the country. We’re sure you’re already familiar with our brands in the automotive market! Our main brands **Chevrolet, Nissan, Kia, and Volkswagen**, founded in **1925 by Felício Vigorito** in Capivari, São Paulo, are not only the most traditional Chevrolet dealership in Brazil but also among the most modern. This is thanks to an exemplary management model, **recognized by GM itself**, and continuous investment in our employees and technologies that enable more dynamic service and higher quality in our offerings. We offer excellent opportunities for professional development and growth. Do you identify with this? Then join our team! **Responsibilities and Duties** Ensure excellent customer service to dealership clients by providing support regarding inquiries, complaints, appointments, and follow-ups, thereby promoting customer loyalty and satisfaction with services rendered. Serve customers via phone, e-mail, WhatsApp, and in person; Record and follow up on complaints, suggestions, and compliments; Schedule and confirm vehicle maintenance, services, or test drives; Follow up and resolve requests with relevant departments (workshop, sales, parts, etc.); Keep customers updated on the status of their service requests or ongoing services; Accurately enter information into the system for each interaction; Suggest improvements to customer service processes. **Requirements and Qualifications** Completed high school education; Strong communication and argumentation skills; **Additional Information** R$ 1\.776,74; Monday to Friday, 8:00 AM to 6:00 PM, with a 1:12 lunch break; Breakfast and lunch provided on-site; Transportation allowance; Medical and dental assistance; Life insurance; Pharmacy benefits; University partnership program; SESC benefits; Professional growth. Grupo Vigorito is one of the largest dealership groups in the country. Founded in 1925 by Felício Vigorito in Capivari/SP, it launched Brazil’s first Chevrolet dealership. With 100 years of activity in the automotive market, we are a large-scale company recognized for its solidity, tradition, and commitment to excellence. Our group represents four major brands: Chevrolet, Volkswagen, Nissan, and KIA. Currently, we operate approximately 27 units—including dealerships, a car rental company, and a pet shop—across the Greater São Paulo region, ABC Paulista, and interior areas of São Paulo state. Decades of history, solid partnerships, and constant evolution—always preserving our essence, values, and respect for people. Your journey to success starts here. Join Grupo Vigorito!