Administrative Assistant Backoffice - Retention

Description

Job Summary: Work on customer retention and loyalty through data analysis, process management, and direct relationship-building, ensuring an efficient and integrated experience. Key Highlights: 1. Prioritizes inclusion and diversity in all opportunities 2. Dynamic work environment with development and growth 3. Recognized as one of the best companies to work for in Brazil **Join us! \#VemSerVerisure \#VerisureVagas** Have you ever considered working for a company that promotes diversity and equity across all opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our work environment is dynamic and offers opportunities for development and growth! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. **Stay Informed!** Verisure is a reference in Europe and Brazil for protecting people, homes, and businesses, serving over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and has become an industry benchmark. Verisure Brazil is part of the international group that leads the European market, operating in over 17 countries. **Job Mission** Work on customer retention and loyalty through data analysis, process management, external team support, and direct customer relationship-building, ensuring an efficient and integrated experience across other company departments. **What Are the Main Responsibilities?** * Responsible for contacting customers and scheduling visits via phone calls, Infobip, and WhatsApp; * Monitoring compliance with agreements made during the standard retention process; * Providing full support to the external consultant who will be part of the team. **What Do You Need?** * Completed high school education * Experience in telephone customer service * Preferred: Experience in backoffice and retention roles **Benefits** * Salary: BRL 1,732.63 (after 90 days: BRL 1,911.48\) \+ commission * Transportation Allowance; * Meal or Food Voucher; * Sulamérica Life Insurance; * AMIL Health Plan (after 90 days); * Sulamérica Dental Plan (after 90 days); * Wellhub (Gympass); * Vidalink \- Pharmacy subsidy and discount benefit at accredited pharmacies; * Apoio Pass; * Elfie \- Health monitoring and discount app; * Conexa – Teleconsultation platform; * Payroll-Deductible Loan – per current policy; * Verisure Monitored Alarm – per current policy; * Daycare Assistance up to 10 months of child's age – per current policy; * Bebê Verisure \- Gift kit for new parents at Verisure; * Parental Leave \- 25 days following birth or adoption date; * Clube Mais \- Partnership program offering exclusive discounts for Verisure employees; * Monthly fees may apply to the health, dental, and Wellhub plans depending on the selected category. **Working Hours** Rotating 5x2 schedule \- 08:00 to 16:12 (Monday to Friday) **Work Location** Morumbi \- SP