Telecom Services Assistant II

Description

Job Summary: The professional will be responsible for handling requests, controlling access, and coordinating with infrastructure owners for maintenance activities, acting with dynamism, initiative, and customer focus. Key Highlights: 1. Customer focus and exceeding expectations 2. Learning-oriented, collaborative, and diverse environment 3. Pursuit of innovative and sustainable solutions **Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Requesting and controlling operational team access to Mobile Network stations in Paraná and Santa Catarina; * Coordinating and monitoring infrastructure owners of Mobile Network stations for structural maintenance. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer's perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows ongoing commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in moving beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Residency in Curitiba * Completed High School education * Dynamism and initiative, seeking to optimize time and available resources. * Being dynamic and proactive, with strong verbal and written communication skills to effectively interact with various stakeholders and multidisciplinary teams. * Agility in task execution and problem resolution * Experience with Excel and PowerPoint is required. **Nice-to-have:** ------------------ * Knowledge of Power BI; * Prior experience in the Telecommunications sector – Mobile Network; **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well-being, and quality of life of our employees! To ensure you have the best possible experience during your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Discounts and partnerships; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do, united in pursuing our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and the most stable Wi-Fi network, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over five years, with 1.2 million ported lines in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial** solutions (Claro Pay), and more! We have **aerospace** presence (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always upholding governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining services with social investments in **education and citizenship** projects. **So, does it match? \#JoinClaro and help us build the new together!