Customer Service/Commercial

Description

Job Summary: Nozy is seeking a professional to work in the commercial area, focusing on customer relationship management and project management for content and events, with an emphasis on creativity and innovation. Key Highlights: 1. Alignment with horizontal management, autonomy, and idea implementation. 2. Commercial support, customer service, and area planning analysis. 3. Project tracking, KPIs monitoring, and partner relationship management. Nozy is one of the agencies under the UMAUMA Group. It is a current-affairs content platform covering entertainment, events, music, fashion, and business. We also produce original content and branded content. Our core principles are storytelling, anticipating trends and behaviors, building communities, and promoting inclusion and diversity — always supported by a cool and sophisticated visual identity. If you resonate with horizontal management, less bureaucracy and more action, autonomy to propose and implement ideas, and opportunities for growth and development, join our team. Responsibilities: * Provide commercial support, including drafting commercial mailings and mapping opportunities; * Monitor and manage activities with suppliers; * Deliver customer service, study customer profiles, identify needs and opportunities; * Analyze and execute area planning; * Present projects to clients in the most appropriate manner; * Analyze and monitor project results and KPIs; * Prepare reports; * Track schedules and checklists for events and campaigns; * Manage relationships with partners directly connected to the business. Requirements: Bachelor’s degree completed: Journalism, Public Relations, or Social Communication. Experience in Content Marketing; Knowledge of trends; Heavy social media user; Presentation and planning skills. Desirable: Advanced English.