Systems Coordinator

Description

Job Summary: Lead the Base Sales IT Team, manage sales projects, define the system roadmap, and coordinate IT teams, ensuring delivery quality and success. Key Highlights: 1. Leadership of the IT Sales Team and delivery strategy 2. Project management and functional quality assurance 3. Definition and implementation of the sales system evolution roadmap **Responsibilities and Duties** **What awaits you daily:** --------------------------------- * Lead the Base Sales IT Team in defining and strategizing demand deliveries for the area, collaborating with business units to meet demands and enhance Base sales journeys; * Manage project deliveries, aligning code synergy and conflicts, ensuring quality and proper functionality of all features; * Define and drive implementation of the sales system evolution roadmap, aligned with the target IT architecture and based on Salesforce solutions; * Coordinate Base Sales IT Teams, monitoring team deliveries alongside GP, PM, PO, LT, DEV, and Testing Teams; * Negotiate, hire, and structure teams for project deliveries, aligning scope, cost, and timeline; * Define and monitor project forecasts under your management; * Present solutions and project status to IT and business leadership; * Participate in and provide cost and timeline estimates for demands presented at the Demand Committee, contributing to scalable solutions aligned with the target architecture; * Manage and mitigate project-related risks, identifying and addressing potential issues before they impact schedule or delivery quality; * Foster effective collaboration and communication between IT and business teams, ensuring all stakeholders remain aligned and informed about project progress; * Monitor and report project performance metrics, identifying improvement areas and implementing corrective actions as needed. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in moving beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Completed Bachelor’s degree in IT or Engineering; * Experience with Agile frameworks (Kanban, Scrum) and project tools (Jira, MS Project, etc.); * Analytical and inquisitive mindset; * Planning and organizational skills; * Strategic profile; * Ability to negotiate and interact across diverse departments; * Aptitude for actively resolving problems and conflicts. **Nice-to-have:** ------------------ * Knowledge of System Integration and Event-Driven Architectures; * Experience developing Sales and CPQ Catalog solutions; * Salesforce product certifications. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we consistently invest in the health, well-being, and quality of life of our employees! To ensure the best experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a large team making everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do, united in our purpose: **“Connect for a more fun and productive life.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are multi-champions confirmed by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability balances for over 5 years, with 1.2 million lines ported in 2022. And more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, agribusiness, and other connectivity sectors**. We also foster connection between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining our services with social investments in **education and citizenship projects.** **So, is it a match? \#JoinClaro and help us build the new together!