Job Summary: Perform administrative tasks related to the transport area, including monitoring carrier performance, tracking orders, and handling incidents and compensation claims. Key Highlights: 1. Monitoring carrier performance and tracking. 2. Handling incidents and communicating with customers and carriers. 3. Managing compensation claims and supporting invoice reconciliation. Position Objective: Perform administrative tasks related to the transport area. Job Duties and Responsibilities: * Monitor carrier performance, order tracking, and delivery routes using information available in systems. * Change the carrier assigned to an order upon request from the shipping department when discrepancies arise between the order and carrier parameters. * Monitor the inconsistency dashboard to identify discrepancies between orders and carriers, and make necessary adjustments. * Generate incident reports for the Transport team to handle. * Handle all pending tasks and incidents in the system under the team's responsibility, as requested by Customer Service (SAC) and Reverse Logistics. * Handle incidents forwarded by partner carriers. * Monitor emails from customers, carriers, and internal departments, taking all necessary actions. * Contact customers, if required, to confirm details such as delivery address, delivery completion status, verification performed, package exchanges, whether a missing package was delivered, and others. * Monitor and manage carrier compensation claims and settlement of these accounts, negotiating directly with carriers via email or phone, and issuing payment slips when necessary. * Monitor pickups, responding to requests from the Distribution Center (CD), and track return progress to the CD. * For incidents occurring during deliveries handled by Correios, file complaints and monitor responses. When complaint registration is not possible, request support and/or clarifications. * Support invoice reconciliation, verifying duplicate charges, damage or loss occurrences, Mercado Livre orders, invoices without channel identification, whether carrier charges match negotiated amounts, discounts, and order splits. * Request discounts from carriers in cases of damage or loss. * Perform additional tasks as directed by leadership. * Participate in internal training sessions whenever requested by leadership. Required Education and Experience: * Completed high school education. Desired Technical Knowledge: Microsoft Office Suite Computer literacy Required Competencies: Ethics Organization Teamwork Assertive communication Written communication Minimum Educational Requirement: High School Diploma (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
