We are looking for professionals who want to contribute to our mission of **improving the lives of more and more people.** If you have an innovative profile, think outside the box, and enjoy working in a modern and dynamic environment, this opportunity is for you. Join us on this journey. **\#JoinSynvia** **Responsibilities and duties** **We count on you to:** * ***Pipeline and funnel management*** Monitor the full funnel daily (lead → contact → fit confirmed → triage → scheduled → attendance → inclusion in study). Define and monitor SLAs per stage (response time to lead, qualification time, interval until scheduling). Identify bottlenecks, propose corrective actions, and forecast enrollment per study, sizing team capacity. * ***Team management*** Direct leadership of the team. Staffing, absenteeism management, performance evaluation, continuous feedback, individual development plans, recruitment and onboarding of new members, technical and behavioral training, maintenance of a high-performance culture (daily and weekly management rituals). * ***Process and quality calibration*** Develop and maintain SOPs/POPs for pre-triage. Calibrate scripts and questionnaires per study according to each protocol’s inclusion/exclusion criteria. Conduct quality monitoring (call listening, WhatsApp conversation review), sample-based registration audits, and team training when a new protocol enters recruitment. * ***Compliance and ethics*** Ensure that volunteer recruitment and outreach fully comply with all applicable regulations and the General Data Protection Law (LGPD). When required, ensure volunteers receive mandatory information and authorizations before proceeding. Uphold ethics throughout all interactions: never pressure anyone to participate; exercise heightened care toward individuals in situations of greater vulnerability; be transparent about reimbursements; and ensure collected information is accurate and protected. * ***Volunteer database operations*** Plan and execute re-engagement strategies. Coordinate mass campaign launches, referral programs, and eligibility-based segmentation. * ***Cross-functional integration*** Interface with the clinical team. Interface with Paid Traffic and Planning teams, providing feedback on lead quality by channel/campaign. * ***KPIs and reporting*** Report daily, weekly, and monthly KPIs to management. Analyze deviations, develop action plans, and track execution. Deliver periodic results presentations. **Requirements and qualifications** **What we seek:** * Completed undergraduate degree, preferably in health-related fields (Nursing, Biomedicine, Pharmacy, Nutrition) or Administration/Marketing with relevant industry experience; * Solid experience managing operational teams, with at least three direct reports; * Experience in inside sales, pre-sales, qualified call centers, or high-volume clinical recruitment; * CRM experience (HubSpot, RD Station, Salesforce or equivalent) — proficient usage. WhatsApp Business / API; * Advanced Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, conditional formulas); * Power BI or Looker — at minimum, critical reading ability and basic dashboard creation. **Preferred qualifications** * Experience recruiting volunteers for clinical research; * Practical knowledge of GCP/ICH and RDC 9/2015 (ANVISA); * Understanding of inclusion/exclusion criteria in Phase I–IV protocols; * Experience managing qualification funnels with stage-specific KPIs (conversion rate, SLA, no-show rate). **Desirable qualifications** * Postgraduate degree in Clinical Research, Biostatistics, Marketing, or Management; * Prior experience at a CRO or research centers; * Previous experience in an Inside Sales / SDR structure within healthcare or B2B (conceptual understanding of the SDR model applied); * Intermediate English proficiency. **Additional information** **Work location:** * Campinas/SP and Paulínia/SP. **Work schedule:** * Monday–Friday, 8:00 AM–5:00 PM **What benefits do we offer?** * Transportation allowance; * Parking (subject to availability); * Health insurance with no monthly premium for the employee, with co-payment for exams and consultations; * Dental plan with co-payment for the monthly premium; * Life insurance at no cost to the employee; * Flexible meal/food allowance; * SESC partnership; * Physical wellness program — TotalPass; * Day Off – Healthcare professionals; * Childcare allowance (per internal policy). We are a company with a young, innovative culture, passionate about our mission to **improve the lives of more and more people.** Present in Campinas, Paulínia, and São Paulo, we support the pharmaceutical industry in developing and registering new medicines and provide diagnostic services to laboratories across Brazil. **OUR WAY OF WORKING** With 20 years of experience in health and technology and over 800 employees, our culture is grounded in core values: **integrity, ownership, and innovation and excellence**. We believe in the positive impact of our work through our teams and services, which is why we encourage professional development among our employees and offer Internship, Apprenticeship, and Career Acceleration Programs. Do you identify with Synvia? Let’s improve the lives of more and more people—together?
João Silva
Indeed · HR
João Silva
Indeed · HR
