External Commercial Assistant

Description

Job Summary: Professional to work as an External Commercial Assistant, focused on humanized customer service, negotiation, and field support execution in stores. Key Highlights: 1. Field operations with a focus on negotiation and humanized customer service 2. A welcoming and dynamic work environment focused on well-being 3. Growth opportunities within a company undergoing transformation We are seeking professionals to work as External Commercial Assistants, who will operate in the customer service area at service stores. This professional will be responsible for delivering support with a humanized approach and a focus on negotiation. The role requires fieldwork at stores, strong communication skills, emotional balance, and ethical conduct. **Responsibilities and Duties** * Conduct inspections and audits at stores to ensure service compliance and adherence to regulations. * Prepare technical reports and checklists of performed activities. * Drive the company vehicle to perform job functions; a Brazilian National Driver's License (CNH) is a desirable or mandatory requirement for this position. * Ensure continuity and quality of services provided, preventing operational and legal risks. * Record all activities performed—including dates, times, addresses, and relevant information regarding service interruptions and reconnections—in the company's internal system; * Report incidents to supervision; * Act professionally and courteously, ensuring a positive company image with customers; * Drive vehicles (cars and motorcycles) to carry out job-related activities. **Requirements and Qualifications** **REQUIRED BEHAVIORAL COMPETENCIES** * Ability to communicate clearly and concisely, with strong negotiation skills; * Proactivity and ability to effectively resolve requests; * Adaptability to change and new demands; * Teamwork capability; * Assertiveness and agility. **REQUIREMENTS AND QUALIFICATIONS** * Completed high school education * Knowledge of Quality Criteria – Customer Service; * Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint). . Brazilian National Driver's License (CNH) **Additional Information** Nova Sabesp values the care and well-being of its employees, providing a welcoming and dynamic work environment. With infrastructure designed to support and empower its team, the company reinforces its commitment to this transformation journey. **Benefits Offered:** Medical Assistance Private Pension Plan Meal Voucher (VR) and Food Voucher (VA) Transportation Voucher Christmas Basket Additional Vacation Bonus Birthday Day Off Extended Maternity Leave Extended Paternity Leave Childcare Assistance for Mothers and Fathers Wellhub Agreement (Gympass) Profit-Sharing Program – PPR Nova Sabesp is much more than a sanitation company. We are a force that drives cities, delivers quality of life to millions of people, and truly makes a difference! Continuously, we innovate to guarantee water supply and sewage collection for 375 municipalities across all regions of São Paulo State. But we won’t stop there! We will accelerate the universalization of water and sewage services, advancing by four years the targets originally set for 2033\. And what makes all this possible? People! Nova Sabesp is transforming with ambitious goals, transparent principles, and a passionate team. We are entering a new phase, with a fresh perspective on the future. And every great future begins with a dream. More agile, more modern, and offering even more growth opportunities for those who want to be part of this transformation. At Nova Sabesp, you’ll find innovation, real impact, and an environment where your ideas and energy make a difference. If you seek purpose-driven work and the chance to transform lives, this is the place for you! **\#Let’sTransform! \#JoinSabesp!**