Student Support - Retention Support Center

Description

Job Summary: The professional will work in the Academic Secretariat, focusing on student support and follow-up to promote retention and a positive academic experience. Key Highlights: 1. Student support and follow-up 2. Focus on student retention and academic experience 3. Mediation of requests and process improvement The person filling this position will work in the Academic Secretariat, responsible for supporting and following up with students enrolled in the institution's programs. Their primary objective will be to understand student requests, identify solution opportunities, and act strategically to promote student retention within the institution, ensuring a positive academic experience throughout the student journey. Additional responsibilities relevant to this role include: **Key Responsibilities:** Provide proactive and responsive support to students; Map and analyze reasons for dropout and withdrawal, and propose alternatives to support student retention in the program; Negotiate academic conditions, deadlines, or solutions that contribute to the student's continued progress; Record and track requests in internal systems; Mediate between students and internal departments (academic, financial, and academic secretariat); Monitor related indicators and report findings to other departments to drive improvements; Contribute suggestions for process enhancements and improved student experience; Contact students via phone, WhatsApp, e\-mail, and other institutional channels; Guide students on institutional policies, contracts, and academic procedures. **Requirements:** Strong analytical ability and negotiation skills; Proactive, confident, autonomous profile with strong verbal and written communication skills and conflict resolution ability; Experience in customer service, retention, or student relationship management; Strong organizational sense and ability to monitor processes and indicators; Experience in an educational institution is a plus; Completed or ongoing undergraduate degree in Administration, Law, Business Management, Communication, or related fields. **We Offer:** Competitive salary; Ifood Meal Allowance (R$ 660.00 per month); Transportation allowance or fuel assistance; Bradesco Health and Dental Insurance; Professional and academic development incentives; Working hours: Monday to Friday (40 hours/week);