Collections Assistant (PCD)

Description

Job Summary: We are seeking proactive and determined professionals to conduct collections from individual clients (PF) for credit products, with a focus on exceeding targets and achieving professional growth in a meritocratic environment. Key Highlights: 1. Opportunity for proactive and ambitious professionals 2. Meritocratic and results-oriented environment 3. Genuine opportunities for career growth within the company We are looking for proactive, ambitious, and determined professionals with experience in collecting from individual clients (PF), especially in credit products such as credit cards, personal loans, and payroll-deductible loans. This is an excellent opportunity for those who wish to exceed targets and grow professionally in a meritocratic environment. Main Responsibilities: * Conduct active collections via telephone, WhatsApp, and e\-mail; * Negotiate payment agreements, including installment plans, discounts, and customized proposals; * Record updated information in collection systems and tools; * Meet and exceed daily and monthly productivity and credit recovery targets. Mandatory Requirements: * Prior experience in individual client (PF) collections, with focus on financial products; * Proactive, communicative, and persuasive profile; * Resilience and determination to achieve results; * Basic computer skills and familiarity with collection systems. Desirable Requirements (Preferred): * Experience in banking or financial portfolio collections; * Proven track record of exceeding targets in previous roles; * Knowledge of financial mathematics applied to negotiations; * Experience with CRM systems and Excel spreadsheets. Benefits: * Market-competitive base salary plus performance-based variable compensation; * Comprehensive training and continuous mentoring for professional development; * Meritocratic and results-oriented environment; * Genuine opportunities for career growth within the company. Work Schedule and Hours: * 9:00 AM to 6:00 PM, Monday through Friday; Minimum Education Level: High School (Secondary Education) Desired Education: * High School (Secondary Education) * Meal Allowance * Food Allowance * Transportation Allowance * Health Insurance * Dental Insurance