Apprentice - Customer Service

Description

Job Summary: Join the DHL Express team in a dynamic and innovative environment, contributing to connecting the world through express transportation solutions. Key Highlights: 1. Collaborative and inclusive work environment 2. Professional development and growth opportunities 3. Your contribution makes a difference in a dynamic and innovative environment **Job Title:** Apprentice – Customer Service **Location:** Vila Leopoldina – North Zone **Contract Type:** Apprenticeship **About Us: At DHL Express, we are dedicated to logistics and the art of connecting the world. As part of the DHL Group, we deliver express transportation solutions that exceed our customers’ expectations. If you seek a dynamic and innovative environment where your contribution truly makes a difference, join our team! **Work Flow:** The journey of your shipments * Administrative support for the call center; * Report extraction from internal systems; * Excel spreadsheet updates; * Responding to e\-mails; * Material entry and tracking in the system; * Assistance in issuing AWBs. **Competency Boxes:** Essentials for our deliveries * Currently pursuing or having completed high school. **Competency Boxes:** Preferred Qualifications * Basic Microsoft Office proficiency. **Additional Information:** * Working hours: Monday to Friday, 08:00 to 14:00\. * Work mode: On-site **What We Offer:** * Competitive salary and attractive benefits; * Professional development and career growth opportunities; * A collaborative and inclusive work environment. **The First-Arriving Benefits Package:** * Amil health insurance (including dependents, with co-payment); * Amil dental insurance; * Meal and food allowance package; * Christmas bonus; * Life insurance; * Transportation allowance; * Birthday day off; * Corporate University UEI: Study partnerships for short courses, MBAs, postgraduate programs, and undergraduate degrees, plus internal development; DHL believes diversity strengthens our team and enriches our solutions. We are committed to ensuring everyone feels welcome, regardless of age, gender, sexual orientation, race, and more. Here, all opportunities are accessible to everyone, because every voice counts and every experience matters.