Transportation Assistant

Description

Job Summary: Professional responsible for tracking dispatched orders, returns, and claims, as well as formatting and sending reports, tabulating KPIs, and updating cargo management systems. Key Highlights: 1. Experience in logistics and order tracking 2. Performance analysis and logistics KPIs 3. Freight management and communication with carriers **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses across more than 50 countries. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career.**Job Description** --------------------- Responsible for tracking all dispatched, shipped, stalled at any stage, returned, or claim-related orders, as well as proof-of-delivery (POD) return processes; formatting, sending, and receiving reports related to such tracking; tabulating KPIs; and updating cargo management systems.**Requirements** -------------- \- Completed high school education \- Experience in the logistics sector \- Advanced Microsoft Office suite proficiency**Responsibilities** --------------------- 1\. Vehicle request according to the loading plan. 2\. Monitor vehicle arrival and departure at operations according to the loading plan. 3\. Complete operational control logs with relevant loading information. 4\. Conduct follow-up with carriers and operations. 5\. Prepare spot freight quotations. 6\. Request armed escort services. 7\. Monitor transfers to DHL cross-docking facilities. 8\. Send emails to carriers listing overdue invoices for justification analysis. 9\. Analyze performance justifications submitted by carriers. 10\. Investigate factors impacting performance (e.g., holidays, protests, road closures, etc.). 11\. Disseminate the above information to operations, monitoring, reverse logistics, and performance teams. 12\. Develop POD performance indicators and send them to operations and the POD team. 13\. Develop reverse logistics indicators and send them to operations, carriers, and the reverse logistics team. 14\. Prepare presentation materials summarizing results for carrier meetings. 15\. Distribute performance dashboards to operations. 16\. Send preliminary scheduling notifications to carriers and the monitoring team. 17\. Monitor vehicle departures from carriers according to the schedule. 18\. Enter relevant cargo information into the TMS and client’s system. 19\. Create monitoring requests and armed escort scheduling. 20\. Monitor cargo transfers from airports to hubs and carriers. 21\. Monitor pickups and returns. 22\. Issue electronic freight bills (CT-e). 23\. Update processes on the web. 24\. Liaise with carriers. 25\. Follow up on delay justifications.