Technical Support Analyst

Description

**Responsibilities and duties:** Handle IT incidents and requests via ticketing system, ensuring SLA compliance; Perform installation, configuration, and maintenance of operating systems and equipment (desktops, notebooks, and mobile devices); Update and manage the IT asset inventory, ensuring data accuracy; Provide support for configuration and installation of network devices, such as switches and access points; Support IT environment change implementation, including execution and impact mitigation; Provide in-person user support (walk\-in), proactively identifying and resolving issues; Manage shipping, receiving, and logistics of IT equipment (mail pouches and asset movement); Configure and support specific devices, such as corporate smartphones and time clocks; Act as an interface among users, vendors, and internal IT teams to ensure efficient communication; Record and document all activities performed, ensuring traceability and compliance with ITIL processes; **Education and knowledge:** Technical or undergraduate degree in progress or completed in IT, Networking, Information Systems, or related fields. Knowledge of Windows operating systems (installation, configuration, and troubleshooting). Fundamentals of networking (TCP/IP, DHCP, DNS, Wi\-Fi, and structured cabling). Experience with ticketing management tools (e.g., ServiceNow or similar). Basic knowledge of ITIL (incident management, request management, and SLA). Employment type: Full-time, Permanent CLT Salary: R$2\.000,00 \- R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Profit sharing * Life insurance * Meal voucher * Transportation voucher Experience: * Technical Support (Mandatory) Work location: On-site