Support Assistant

Description

Job Summary: Alcans, a leader in telecommunications, is seeking a Support Assistant to connect and bring customers closer through quality, simplicity, and technology—supporting logistics, customer service, and internal communication. Key Highlights: 1. Leader in the telecommunications sector and a reference in the ISP market. 2. Focused on delivering unique experiences in connectivity, entertainment, and solutions. 3. A culture that values people and strives to unite talents toward common goals. We are Alcans, a leader in telecommunications and passionate about delivering unique experiences in connectivity, entertainment, and solutions to our customers. We are a reference in the ISP market and hold a prominent position nationally. We believe that having the right people in the right places is our organization’s greatest asset; therefore, bringing together these talents will be the key element of this unity, contributing broad technical and market knowledge to a single environment and shared objective. Our mission is to connect and bring people/customers closer through quality, simplicity, and technology—and we currently have an opening for a **Support Assistant** to help us achieve this mission. **Your main responsibilities will include:** * Managing technicians’ schedules and logistics for appointments; * Customer service regarding technical visits, scheduling, and rescheduling; * Supporting technicians in contacting customers and performing services; * Assisting with interdepartmental communication by providing up-to-date information on production progress and helping resolve potential issues. **For this position, we expect you to have:** * Completed high school education; * Strong communication and interpersonal skills; * Results orientation and goal achievement focus; * Proactivity, resilience, and ability to handle objections; * Flexible availability **Still unsure whether Alcans is the right place for you? Here are some benefits of joining us:** * Competitive market salary; * Meal voucher; * Health insurance; * Dental insurance; * Continuous training; * Career development plan; * Benefits club; * And more. Schedule: Rotating 6x1 shift — 12:00 PM to 8:20 PM, with a 1-hour break and rotating days off. **So, are you in?!** Join Alcans—there’s an amazing team waiting for you :)