Job Summary: The professional will provide customer service, promptly and empathetically resolving inquiries and issues, continuously enhancing user experience, and serving as a bridge between customers and internal departments. Key Highlights: 1. Agile and empathetic customer service across multiple channels. 2. Proactive contribution to improving user experience. 3. Identification of patterns and process optimization. * Provide customer support via email, chat, WhatsApp, and other channels, promptly and empathetically resolving inquiries and issues. * Proactively improve user experience by implementing initiatives that enhance service efficiency. * Identify recurring issues and opportunities for improvement, proposing solutions and process optimizations. * Serve as the communication link between customers and other company departments (e.g., Product, Operations, Logistics, etc.). Contribute to knowledge sharing within the team by assisting in documenting processes and best practices. Employment Type: Full-time CLT Compensation: R$3.000,00 - R$3.500,00 per month Benefits: * Dental insurance * Meal allowance * Transportation allowance Education: * Completed undergraduate degree (Mandatory) Experience: * 2 years of customer service experience (Mandatory) * Experience with chat, back-office, or Reclame Aqui platforms (Mandatory) Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
