Senior Customer Service Analyst

Description

Summary: Join MCC Label as a Senior Customer Service Analyst to manage customer interactions, resolve requests, and improve service processes. Highlights: 1. Ensure speed and quality in customer service across various channels 2. Act as interface between customers and internal teams 3. Identify opportunities for service improvement and customer experience Multi\-Color Corporation (MCC Label), a global leader in label solutions. We are looking for a Senior Customer Service Analyst to join our team. **Benefits:** * Medical plan * Dental plan * On\-site meals * Basic food basket * Parking * Transportation allowance * Birthday day off * TotalPass **Location:** MCC Label – Louveira, SP, Brazil **Main Activities:** * Assist customers through different channels (email, phone, chat, WhatsApp, etc.), ensuring speed and quality in service * Record, monitor, and resolve customer requests, complaints, and questions * Act as the interface between customers and internal areas (sales, finance, logistics, production, among others) * Monitor deadlines and ensure compliance with agreed SLAs * Identify opportunities for improvement in customer service processes and customer experience * Keep records updated in the system (CRM or internal tools) * Support customer retention and loyalty initiatives * Analyze feedback and suggest continuous improvements in the service provided * Ensure clear, empathetic, and professional communication with customers * Additional activities, including Logistics – Foreign Trade **Requirements:** * Completed higher education (Bachelor’s degree) * Bilingual English/Portuguese * Solid experience in the area, preferably in industrial environments \#LI\-SV1 \#appcast For over a century, Multi\-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer\-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25\+ countries. More than 12,000 teammates come together to make our industry\-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com. If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com. Multi\-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.