Join Us in Building the Future of Mobility! At **AUTOMOB**, we breathe passion for cars. We are a 100% Brazilian company driven by talent, enthusiasm, and the contagious energy of our team members. Here, challenges become opportunities—and your voice has the power to shape the future of dealership operations in Brazil. We are **leaders** in the industry, with a strong presence across the entire national territory. From light vehicles to heavy machinery, from financial services to insurance and consortia, we offer an integrated universe of solutions for our customers. With over **190 stores spread across 12 states and 65 cities**, we represent iconic brands such as BMW, Honda, Volkswagen, Toyota, JLR, Volvo, BYD, GWM, Ford, VW/MAN, Valtra, Fendt, and many others. Imagine working with the largest brand portfolio in the segment nationwide, alongside more than 5,000 passionate and engaged professionals. At **AUTOMOB**, you’ll have the opportunity to develop your skills, broaden your knowledge, and build a successful career in a dynamic and challenging environment. We provide comprehensive solutions for our customers—from vehicle sales to after-sales services such as workshops, bodywork, and painting. If you’re passionate about cars, eager to learn, and seeking a place where your ideas are valued, AUTOMOB is your destination! Join us in accelerating change within a company that values diversity and inclusion in all forms. Join our team and become part of a group that celebrates individuality and mutual respect. **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- Job Mission * Implement and lead the Company’s NPS (Net Promoter Score) strategy, fostering a customer-centric culture through defining metrics, processes, and actions that continuously improve our customers’ experience. What You’ll Do Here * Launch the NPS program from scratch: methodology, tools, data collection journey, and analysis. * Define and monitor customer experience metrics (NPS, CSAT, CES). * Create dashboards and reports that translate the customer’s voice into actionable insights. * Serve as a reference for customer-centric culture, delivering training and engagement initiatives. * Map friction points along the customer journey and propose data-driven improvements based on real feedback. * Collaborate closely with Product, Marketing, Customer Service, and Technology teams to ensure improvements move beyond theory. * Lead customer experience transformation projects focused on innovation and impact. Hard Skills We Seek * Proven experience implementing and managing NPS programs. Background in CX, Customer Success, Customer Support, or Research. * Proficiency in research and analytics tools (Qualtrics, Medallia, SurveyMonkey, Power BI). * Strong communication skills and ability to influence cross-functional teams. * Analytical and strategic mindset, with focus on continuous improvement of customer experience. Soft Skills That Make a Difference * Empathy and active listening. * Ability to articulate ideas and influence stakeholders. * Proactivity and systemic thinking. * Curiosity and openness to innovation. **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ * Education: Bachelor’s degree completed in Business Administration, Marketing, Communications, or related fields. * CX or NPS certification is desirable. * Familiarity with the IndeCX platform is desirable. * Demonstrated experience with NPS projects and customer-centric culture initiatives. * Easy access to the Itaim Bibi region is required. **Additional Information** **PEOPLE ARE OUR BUSINESS—THAT’S WHY WE VALUE OUR TEAM MEMBERS IN MULTIPLE WAYS!** We offer the traditional benefits you already know—but we go further. Learn more! * **TUNED IN TO YOU:** Specialized support for our team members and their families via a 24-hour hotline offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Welcome Kit** for new mothers and fathers. * We understand how vital children’s and adolescents’ education is. At **AUTOMOB**, we help cover the cost of the **school supply kit** for our team members’ children. * Our team members gain exclusive access to a **discount platform** covering travel, culture and entertainment, services, dining, education, and wellness. * Through the **AUTOMOB University**, our team members learn and accelerate their professional development—empowering each person to become the protagonist of their own career. * We recognize and value our **veteran team members** who celebrate milestones with us. Those with **more than 15 years** of service receive an especially memorable celebration. * **Mom’s Corner:** Dedicated spaces at our headquarters in Itaim Bibi and our administrative office in Mogi das Cruzes support mothers returning from maternity leave who wish to **continue breastfeeding**. These private, comfortable areas include all necessary equipment for **milk expression and storage**. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services—promoting healthy habits and overall well-being. * **Pet Love:** To care for your four-legged family member too, we offer a special benefit for this beloved member of your household. Do you identify with this role? Explore our open positions, apply—and let’s grow together in a company that expands every day. The dream that began in 1995 with our first Volkswagen dealership gained momentum and evolved into Brazil’s largest and most diversified dealership group. Our portfolio of brands and products spans light vehicles—new and used—as well as agricultural machinery, yellow-line equipment, and diverse services meeting our customers’ needs. Today, we represent 35 brands across these varied segments. Our devotion to service is embedded in our culture. We have a highly skilled team united by shared values: PEOPLE, CUSTOMERS, SIMPLICITY, OWNER MINDSET, SUSTAINABILITY, AND PROFITABILITY. In 2021, we launched our consolidation process with the creation of AUTOMOB; in 2024, we unified all dealership companies and operations under one single entity. Today, we operate over 200 stores across 13 Brazilian states, supported by a team of nearly 7,000 employees. Are you interested and ready to join our Group? Then **accelerate with us**! We are a diverse company that promotes diversity across all roles—regardless of gender, sexual orientation, race, religion, or disability.
João Silva
Indeed · HR
João Silva
Indeed · HR
