Secretary

Description

Job Summary: Secretary responsible for ensuring an impeccable patient journey from the first contact through post-appointment follow-up, with emphasis on communication and management. Key Highlights: 1. Active patient engagement and communication via multiple channels 2. Administrative support and lead relationship management 3. Modern workplace with opportunities for professional growth **Secretary for a dental clinic – BCX Odontologia** **Responsibilities** Responsible for ensuring an impeccable patient journey from the first contact through post\-appointment follow-up, with attention to detail and commitment to quality. Key duties include: **Patient Engagement and Communication** * Respond to messages via **WhatsApp Business**, **Instagram Direct**, and **e\-mail**, maintaining the organization's official tone of voice. * Conduct professional, courteous, and empathetic telephone interactions. * Schedule, confirm, and reschedule appointments, ensuring calendar accuracy and organization. * Send personalized reminders for appointments, procedures, and follow-ups. * Forward information regarding treatments, protocols, and pre- and post\-procedure instructions. **Patient Experience Support** * Greet patients in person, ensuring warm reception and efficient service. * Provide logistical support, including valet service, location guidance, and restaurant recommendations within the building. * Maintain a clean, organized, and welcoming reception area. **Administrative Management** * Enter and update information in the clinic’s practice management system (patient records, history, contact details). * Monitor payments and perform collections in a courteous and strategic manner. * Issue invoices and organize documents related to patient visits. * Manage and coordinate dentists’ schedules, prioritizing efficiency and productive time utilization. **Relationship Management and Follow\-up** * Conduct follow-ups with patients to confirm satisfaction, clarify doubts, and encourage continued treatment. * Monitor **leads** (potential patients) to encourage scheduling of their first appointment. * Proactively follow up with patients who have not yet finalized their treatment plan, using a consultative approach to understand objections and provide support toward future decisions. * Apply strategic communication scripts aligned with the patient’s DISC behavioral profile. **Requirements** **Education**: Currently pursuing a bachelor’s degree in Secretarial Studies, Business Administration, Human Resources, or related fields **Experience**: Minimum 2 years of experience as a receptionist, administrative assistant, or secretary. **Essential Competencies**: * Excellent verbal and written communication skills. * Proficiency with technology and social media platforms. * Strong organizational skills and attention to detail. * Proactivity and professional demeanor. * Emotional intelligence and ability to interact effectively with diverse patient profiles. * Familiarity with tools such as WhatsApp Business and practice management systems. **Preferred Qualifications**: * Customer service training course * Basic knowledge of professional etiquette and conduct * English proficiency **Desired Behavioral Profile** We seek a candidate who is **welcoming, organized, and proactive**, capable of establishing genuine connections with patients, conveying trust, and representing BCX Odontologia with excellence. **Work Schedule** * **CLT – 44 hours per week**, Monday to Friday. * **Working Hours**: **8:00 AM to 6:00 PM**, Friday until **5:00 PM**, with a 1-hour lunch break. **What We Offer** * Comprehensive and ongoing training. * Modern, elegant, and welcoming work environment. * Collaborative team focused on excellence. * Opportunities for professional growth. * Prime location in Brooklin, near the **Campo Belo** metro station. Compensation: R$1\.800,00 \- R$1\.804,00 per month Benefits: * Transportation allowance Work Location: On-site