Summary: As an OPERA PMS Customer Support Engineer, you are the trusted face for hotels, guiding teams through Oracle Hospitality OPERA PMS and acting as a sparring partner and troubleshooter. Highlights: 1. Coaching, substantive and impactful role 2. Connected to hospitality, without operational stress 3. Focus, deepening and genuine expertise in OPERA PMS Are you an experienced hospitality professional who draws energy from helping, training and supporting hotel teams? Do you secretly dream of **regular working hours, hybrid work, substantive deepening — yet remaining connected to hospitality**? **Then we already have your next step ready!** **Why Van Hessen?** At our organization, **hospitality, F&B and technology converge**. We support hotels and other HoReCa establishments with high-quality PMS-, POS- and integrated systems — and with sincere attention and long-term partnerships. ### **Your new challenge** As an **OPERA PMS Customer Support Engineer**, you are the trusted face for our hotels. You guide Front Office and Rooms Division teams into the world of **Oracle Hospitality OPERA PMS** — with enthusiasm, knowledge and a generous dose of hospitality. You are right in the middle of practice: * one day **hands-on in the hotel** * the next day **in the office in Ridderkerk** * or simply **working comfortably from home** This way, you combine the best of two worlds: **the dynamism of hotels** and **a healthy work-life balance**. And importantly: we work with **only one PMS — OPERA**. That means focus, deepening and genuine expertise. ### **What will you do?** * **Advise, train and support** hotel teams in using our Property Management System (PMS), **Oracle Hospitality OPERA PMS** * Help Front Office and Rooms Division work smarter, more efficiently and with greater enjoyment * Support implementations and optimizations of PMS processes * Act as a **sparring partner, troubleshooter and trusted advisor** for hotels * Serve as a key link between our hotels and the central support team * Share knowledge, best practices and smart solutions * Collaborate on processes, optimizations and innovations * Demonstrate our core values daily: **Guide, Deliver & Care**, personally guiding all our partners in their decisions, delivering on our promises and providing reliable support whenever needed The PMS Customer Support Engineer role is **not a helpdesk position**, but a **coaching, substantive and impactful role**. ### **What do you bring?** * Experience in and affinity with Front Office/Rooms Division *(and passion for the profession!)* * **OPERA PMS experience is a strong plus** * You understand hotel teams and speak their language *(because you’ve been part of them yourself)* * You communicate easily in **Dutch and English** *(French is a nice bonus)* * You enjoy sharing knowledge, helping people grow and supporting them further * You combine sharp analysis with a practical, solution-oriented mindset * You willingly go the extra mile to truly help others ### **What do we offer you?** * **Regular working hours** — Within our PMS team, you also rotate on after-hours availability services outside office hours. During those times, you are the trusted point of contact for hotels facing urgent system failures. * **Hybrid work**: freedom and trust * A highly varied role offering great autonomy and responsibility * Ongoing connection to hospitality, without operational stress * Continuous development opportunities via the **Van Hessen Academy** * Market-conform salary and attractive secondary employment conditions * **Company car**, which you may also use privately * A role where you truly make a difference for hotels and guests ### **Ready for the next step in your hospitality career?** Take the next step forward, bring your OPERA expertise and make an impact — with more balance, more freedom and at least as much enjoyment. **Apply today** and discover how your experience perfectly fits a life with more calm and fulfillment. Complete the form below or email your motivation and CV to Patricia Amesz, Office Manager: pamesz@vanhessen.nl *At Van Hessen, it’s about people. Together, we build a diverse and inclusive workplace where equality is central. Your unique experience and talents make us stronger — and we value them immensely.*