Patient Support Assistant

Description

Job Summary: The professional will provide empathetic patient care, offering personalized solutions, monitoring treatments, and collaborating to ensure a humanized experience. Key Highlights: 1. Empathetic and humanized patient care 2. Focus on resolving patient needs and treatment follow-up 3. Collaboration with other departments to optimize the patient experience * Provide empathetic and attentive patient care using various communication channels (phone, e\-mail, WhatsApp) to ensure a welcoming and humanized experience. * Practice active listening to understand each patient's needs and expectations, offering personalized and effective solutions. * Provide continuous post-delivery support, clarifying doubts, supplying additional information, and ensuring patient satisfaction. * Actively monitor patient adherence to treatments, proactively identifying and addressing potential difficulties. * Develop strategies to encourage continued treatment, such as dosage reminders, regular follow-ups, and relevant information about the importance of adherence. * Receive, record, and resolve patient requests, ensuring their needs are met promptly and efficiently. * Collaborate with other company departments (healthcare, logistics, etc.) to resolve issues in an integrated and patient-satisfying manner. * Follow a pre\-defined script to ensure complete and accurate collection of patient data, efficiently feeding company systems. * Record each patient interaction in detail within company systems, ensuring a complete and up-to-date history for future reference. * Track patient orders from confirmation through delivery, ensuring the process proceeds within the expected timeframe and manner. * Proactively identify and resolve any delivery deviations or delays, communicating order status to patients transparently and efficiently. * Prepare periodic reports on successful and unsuccessful cases, identifying areas for improvement and opportunities to enhance the patient experience. * Actively participate in implementing measures to optimize departmental processes and workflows, contributing to the ongoing pursuit of excellence in patient care. Minimum Education: High School (Secondary Education) * Meal Allowance * Food Allowance * Transportation Allowance * Medical Assistance * Dental Assistance * Wellhub (Gympass) * Fuel Allowance * Discounts on universities and English schools * Sesc Partnership