**Description:** Coordinate, plan, and control operational services across contracts under their responsibility, ensuring compliance with operational, financial, and contractual performance indicators. Strategically collaborate with senior management to integrate departments and align operational activities with organizational objectives. Manage teams, processes, projects, and resources to promote efficiency, innovation, and high performance across the areas of Document Management (GED), Healthcare, Education, Outsourcing, and Document Logistics. Inclusive vacancies for persons with disabilities (PCDs) with medical certification. Responsibilities and Duties Coordinate the planning, control, and execution of regional or unit-level operational routines; Ensure achievement of performance and quality targets, proposing corrective and preventive action plans; Supervise technical, administrative, and logistics teams, ensuring smooth process operations; Visit clients and actively monitor projects, conducting scope assessments, scheduling, document collection, and GED production; Manage systems such as SoftExpert, ticket categorization, document analysis, and delivery validation; Monitor allocated equipment, purchase orders, supplies, printed materials, physical inventory, and operational assets; Manage fleet operations (route definition, scheduled deliveries, logistical and documentary support); Ensure timely billing in accordance with contractual criteria; Prepare managerial reports for senior management and clients, including critical analysis of results; Present OM30’s products and solutions, supporting the identification of new business opportunities; Map processes, identify improvements, and implement operational adjustments; Foster cross-departmental integration (Sales, IT, Products, HR, Legal, Planning); Manage resource consumption, contractual compliance, and client satisfaction; Support the development of operational leadership and promote a culture of performance and excellence; Participate in strategic operational planning, advising senior management on decision-making; Support other departmental needs as required; Comply with and ensure adherence to company policies and the Code of Ethics and Conduct. Requirements and Qualifications **EDUCATION:** Bachelor’s degree in Administration, Production Engineering, Information Management, Logistics, or related fields **CERTIFICATIONS:** Driver’s License Category B (mandatory) Willingness to travel and relocate IT-related technical or higher education is desirable **TECHNICAL COMPETENCIES:** Management of operational, administrative, and technical teams Advanced knowledge of operational routines (GED, logistics, contracts, outsourcing) Proficiency in Microsoft Office suite (advanced Excel, Word, PowerPoint) Experience with ticketing and project management systems (SoftExpert, Redmine, ClickUp, or similar) Ability to analyze operational and financial performance indicators Route planning, fleet control, asset management, and document logistics Billing, contract, and operational resource management Executive presentations and communication with public-sector clients **BEHAVIORAL COMPETENCIES:** **ESSENTIAL:** Teamwork Commitment Excellence in execution Simplifying relationships Client focus Ethics and transparency Integrity **FOR THIS ROLE:** Strategic leadership and influence across multiple teams Holistic operational vision and results orientation Planning, organization, and discipline Clear communication and interdepartmental alignment Analytical ability and decision-making under pressure Initiative, agility, and adaptability in diverse scenarios Focus on continuous improvement and operational innovation 2512220202491846175