Performs operational support activities for the company’s services, ensuring the completion of routine tasks and logistical support. Performs operational support activities for the company’s services, ensuring the completion of routine tasks and logistical support. Culture and Team Wyntech’s culture is described as strategic and technical, with a team composed of qualified professionals specialized in various areas of IT. All share a common strategic vision focused on excellence in service delivery and solution implementation. **Responsibilities and Duties** * Receive and register operational requests through defined channels (phone, email, system, or app); * Classify tickets by type, priority, and impact; * Notify responsible departments according to procedures and criticality; * Monitor service-level agreement (SLA) deadlines and ensure resolution; * Communicate with internal/external customers regarding ticket status; * Escalate critical incidents to higher-level support; * Prepare reports with ticket-related performance indicators; * Identify recurring patterns and propose improvements; * Comply with information security and confidentiality policies. **Requirements and Qualifications** **Technical Requirements:** * Completed high school education; * Knowledge of logistical support routines is desirable; * Availability for external tasks and travel. **Additional Information** We value our employees and therefore offer a comprehensive benefits package designed to promote well-being, security, and quality of life, including: Transportation Allowance – Financial assistance for daily commuting between home and workplace. Meal/Meal Allowance – Monthly credit for meals or purchases at accredited establishments. Medical and Dental Assistance – Health insurance plans with broad coverage, ensuring high-quality care. Life Insurance – Financial protection for the employee and their family. Training and Development – Continuous professional development opportunities. Partnership: Sesc. Our goal is to provide a healthy, safe, and motivating work environment where employees can develop and grow alongside the company. We are looking for talented individuals who want to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment offering real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e-mail rh@wyntech.inf.br