Logistics Operations Leader

Description

Job Summary: The Logistics Operations Leader will work in e-commerce, managing a team and ensuring operational excellence, communication with customers, and adherence to deadlines in logistics routines. Key Highlights: 1. Lead the team and ensure operational excellence in e-commerce 2. Strong interface with customer service and logistics 3. Monitor deliveries and support customs clearance processes **About the Position** We are seeking a **Logistics Operations Leader** to work in an e\-commerce operation with strong interaction with customer service and logistics routines. This professional will be responsible for ensuring operational excellence, team management, and direct communication with customers, guaranteeing efficiency, quality, and on-time delivery. **Key Responsibilities** * Lead the customer service team, ensuring performance, quality, and SLA compliance; * Receive, register, and handle customer complaints, ensuring timely responses within established deadlines; * Request pickups, schedule deliveries, and align operational activities with customers; * Monitor deliveries at distribution centers (DCs), such as Mercado Livre, Amazon, among others; * Address requests related to shipments and express cargo (status, deadlines, incidents, and redeliveries); * Monitor and support customs clearance processes, interacting with internal departments and partners; * Proactively, clearly, and regularly update customers on operational progress; * Record all interactions in the system, ensuring an updated history and full traceability; * Resolve operational issues promptly and effectively; * Escalate critical incidents to the responsible departments; * Support daily operations supervision; * Contribute to continuous improvement of operational and customer service processes. **Requirements** * Completed high school education (preferably pursuing a bachelor’s degree in Logistics, Administration, or related fields); * Prior experience in customer service, preferably in logistics, transportation, logistics operations, courier services, or international trade; * Minimum 6 months of team leadership experience; * Basic knowledge of logistics processes and express cargo operations; * Familiarity with customs clearance and import/export documentation (a plus); * Proficiency in Microsoft Office Suite (Excel and e\-mail – basic/intermediate level). **Behavioral Competencies** * Clear, empathetic, and professional communication; * Organization and attention to detail; * Ability to work under pressure and manage customers during critical situations; * Proactivity and sense of urgency; * Skill in managing multiple concurrent tasks; * Solution-oriented mindset with strong focus on customers and the operations team; * Strong interpersonal skills and conflict management ability. **Compensation and Benefits** * **Salary:** R$ 3\.500,00 * Meal allowance: R$ 33.00 per day * Health insurance: SulAmérica * Transportation allowance or mobility assistance * Working hours: Monday to Friday, 08:00 to 17:48 Employment type: Permanent CLT contract Payment: R$3\.500,00 per month Benefits: * Health insurance * Fuel allowance * Profit sharing * Meal allowance * Transportation allowance Work location: On-site