LWSA is the union of multiple companies offering diverse yet complementary solutions—all united by a single objective: helping businesses launch and thrive through technology. Formerly known as Locaweb, LWSA adopted its current name. Today, it encompasses numerous brands within an ecosystem delivering services tailored to businesses of all sizes. These include e-commerce platform services, ERP, marketplace integration, point-of-sale (POS), recurring billing, lead generation, credit & logistics, among others. Learn more about the team for this opportunity The **Support** team is responsible for delivering customer service with a focus on issue resolution and excellence in relationship management. Among daily tasks, technical support via phone or chat for internet hosting service customers stands out. **Responsibilities and duties** **Your day-to-day will include:** * Providing technical support via phone or chat to customers of internet hosting services. * Clarifying doubts, diagnosing issues, and addressing requests to resolve incidents; * Focusing efforts and providing direction to achieve goals and deliver results; * Acting with empathy, consistently prioritizing customer experience. **Requirements and qualifications** **To excel in this role, you’ll need:** * Analytical ability and critical thinking; * Strong verbal and written communication skills; * Good interpersonal skills; * Completed high school education; * Prior experience in Technical Support/Customer Service within Information Technology; **Bonus points if you also have:** * Basic knowledge of Hosting Services; * Currently enrolled in a technical or undergraduate program in technology or related fields; * Basic knowledge of Email Clients; * Basic knowledge of Network Protocols; * Basic proficiency in Microsoft Office suite; **Additional information** **What benefits does LWSA offer?** Medical assistance; Dental assistance; Transportation allowance or free parking; Free shuttle vans from João Dias Terminal to Locaweb; Meal/food allowance; Childcare assistance; Life insurance; Wellhub; Vacation & Co; Unlimited coffee machines; On-site massage and occupational gymnastics; Relaxation room with TV, billiards table, card games, table tennis, video games, and bean bags; Day off; Annual Profit-Sharing Program (PPR); Quality of Life and Well-being Program; Partnerships with educational and leisure institutions; **Our location:** 2434 Itapaiúna Street – Parque do Morumbi, São Paulo – SP | 05707-001 **Important note:** This and all open positions at LWSA are open to everyone, regardless of gender, ethnicity, sexual orientation, disability, or socioeconomic background. We emphasize that all our job openings are inclusive of people with disabilities (PwDs). Did you know LWSA is a digital solutions ecosystem composed of multiple companies? Indeed—and all share one common goal: **transforming businesses so they can grow and thrive through technology**. Our team is recognized for its **passion, creativity, perseverance, and collaboration**. Just like the professionals building their careers here, each of our brands has its own unique identity—yet all share the same drive to evolve and consistently deliver excellence. **LWSA has a place that could be perfect for you!** Here, you can build your career in an environment of **autonomy, respect, and diversity**, within a company committed to developing its professionals to keep innovating and creating tomorrow’s solutions. So, are you ready to join this ecosystem and discover all the opportunities we offer for your career? If you feel you’re a great fit for our profile, sharing your resume here is the first step toward becoming part of our team!