Job Summary: The professional will provide technical support for systems, participate in the development of knowledge bases, and suggest improvements to support processes. Key Highlights: 1. Technical support for systems and process improvement. 2. Development of knowledge bases and manuals. 3. Participation in system implementation and training. As part of its purpose, Adimax is confident that diversity and inclusion positively impact both society and the workplace. Here, everyone is welcome! “This position is also open to persons with disabilities or rehabilitated individuals.” **Responsibilities and Duties** * Monitor and analyze the urgency of open tickets and escalate to a higher level when necessary; * Provide technical support (via phone, help\-desk, chat, and remote access) directly to users regarding system solutions; * Develop and maintain knowledge bases, manuals, and videos; * Research and propose new support solutions, critically analyzing existing processes and suggesting improvements; * Update user records in the Service Desk; * Perform registrations and configurations relevant to the scope of work; * Participate in mapping departmental processes related to system registrations; * Participate in system implementation, including configuration, testing, and training; * PDCA – Develop action plans for frequently occurring tickets. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree in Systems Analysis and Development, Information Systems, Computer Science, Computer Engineering, or related fields **OR** completed a bachelor’s degree in Accounting or Business Administration; * Knowledge of ERP systems RM or PROTHEUS, related to the areas above; * Intermediate Excel proficiency; * Desired: Notebook and desktop formatting, printers, Office 365, Microsoft Teams; * Desired: Knowledge of SQL Server; * Availability for 100% on\-site work and scheduled travel; * Working hours: Monday to Friday, 8:00 AM to 5:48 PM. **Additional Information** Check out our benefits below: Unimed National Health Plan (ward or private room); AMIL Dental Plan (basic, intermediate, and executive); Meal Voucher or Company Restaurant; Food Allowance; Scholarship Program (subject to policy and eligibility); Discounts with educational institutions; Pharmacy Benefits Program; Life Insurance; Christmas Basket; Pregnancy Support Program; Pet Day; Commemorative Gifts; Wellhub/Gympass; Wellz (Mental Health Benefit). Founded in March 2002, Adimax was established with the mission of promoting animal welfare through high\-quality food products for dogs and cats. Our first steps were taken alongside fewer than 30 employees, and today we are one of the leading companies in this segment nationwide. Guided by our firm commitment to supporting underprivileged elderly people, individuals and animals with disabilities, we have gone far beyond fulfilling our mission. We created a dedicated department to address social needs, committing ourselves to issues involving citizenship, inclusion, awareness, and harmonious coexistence among people. This is what drives us and fills us with pride! Adimax also operates its own logistics fleet, Trans Adimax. For over ten years, Trans Adimax has traveled across Brazilian highways, managing Adimax’s logistics operations throughout various regions of the country. With its own fleet of trucks, Trans Adimax maintains an administrative team responsible for both personnel management and logistics operations, as well as a highly trained and qualified team of drivers and assistants. Among Trans Adimax’s key differentiators are quality delivery, speed, and strong customer relationships.