Internship - Customer Support

Description

Job Summary: Junior Support Analyst for the UFT unit, focused on resolving requests, supporting customers, and assisting with documentation and version validation testing. Key Highlights: 1. Support internal and external customer service 2. Assist in creating and updating documentation 3. Participate in version validation testing eSales is a technology ecosystem with nearly 30 years of experience, specializing in logistics, supply chain, financial integration, electronic data interchange (EDI), and enterprise process automation, serving companies of all sizes across Brazil. The UFT business unit specifically operates in the "File Transfer" segment — delivering robust, secure, reliable, and efficient file exchange and management solutions, integrating diverse platforms and protocols to support operations for both internal and external customers. **Responsibilities and Duties** * Analyze simple support requests to resolve issues, clarify doubts, or route them appropriately when necessary. * Support internal and external customers with basic system usage questions. * Record completed support interactions and pending items in company tools, ensuring organized tracking and accurate time reporting. * Monitor applications and escalate issues to responsible parties when required. * Assist in creating and updating documentation such as manuals, technical reports, and procedures. * Participate in version validation testing, following team guidance. **Requirements and Qualifications** * Currently enrolled in an undergraduate or technical/technological program related to IT. * Basic knowledge of **Windows.** * Familiarity with **Java Application** (general understanding of operation; coding is not required). * Familiarity with **communication protocols**: FTP, FTPS, SFTP, SSH, IMAP, POP, SMTP, etc. * Strong **written communication skills** for preparing reports and manuals. * Good verbal communication skills. * Technical English (for reading documentation). * Basic knowledge of **databases**. Preferred Qualifications: * Basic Linux knowledge. * Understanding of network topologies. * Familiarity with agile methodologies and participation in IT projects. * Basic SQL (DML) knowledge — especially SELECT and its clauses. **Additional Information** Here, caring for you and your development is our priority! Check out our benefits: Flexible benefits card (meal and food allowances). Total Pass for your physical and mental well-being. Psychological support program. Company-provided equipment \+ home office allowance. Birthday Day OFF. If you’re ready to begin your professional journey and join a collaborative and innovative environment, come to eSales! Check out our benefits: **About eSales** With 29 years in the market, we are a company dedicated to simplifying communication and relationships between businesses, building valuable connections that transform organizations. **What We Do?** The eSales Group is now a technology ecosystem offering specialized solutions across multiple sectors, including **logistics, supply chain, demand forecasting, sales intelligence, financial integrations** (payments and collections), and **electronic data interchange (EDI)**. With market-proven platforms and a focus on high performance, we serve **major clients across Brazil**, including **public sector entities, industrial companies, and retailers**. Our strategic approach helps organizations become more efficient, connected, and prepared for future challenges. **A Great Place to Work (GPTW)-Certified Company** The excellence of our culture is also officially recognized: we have been certified by **Great Place to Work (GPTW)** for **six consecutive years** — 2020, 2021, 2022, 2023, 2024, and 2025! This recognition reflects our daily commitment to the well-being, development, and appreciation of every person who contributes to our story. Here, our values guide every action, decision, and achievement.