Internal Sales Representative - B2C

Description

Job Summary: The professional will be responsible for retail and wholesale sales, assisting customers, managing inventory, and strategically promoting products. Key Highlights: 1. Opportunity to work in online and in-person sales 2. Focus on customer retention and portfolio management 3. Dynamic work involving prospecting and after-sales **Job Description and Responsibilities:** **Working Hours:** 44 hours per week **Level:** Operational **Employment Type:** Permanent – CLT **Job Mission** Sells merchandise in retail or wholesale establishments, assisting customers in product selection. Controls incoming and outgoing merchandise. Promotes merchandise sales by demonstrating functionality, offering samples for tasting, or distributing product samples. Informs customers about product features and purchasing advantages. Displays merchandise attractively at strategic sales points with price tags. Stocks sales points, shelves, and counters, and serves customers in stores and markets. Conducts merchandise inventories for restocking. Prepares sales reports, promotion reports, demonstration reports, and price research reports. **Responsibilities** * Convert leads into commercial opportunities via phone calls and social media, primarily WhatsApp; * Understand customer needs, send real product photos/videos, and suggest complementary products; * Strategically and consultatively approach contacts to offer company products and services; * Perform daily sales funnel activities and customer registration using the CRM system, ensuring full functionality of prospecting and portfolio maintenance tools; * Reactivate former customers by sending exclusive offers, new product launches, or repurchase reminders based on consumption history, following internal store procedures; * Provide agile and personalized support to promptly resolve customer inquiries; * Conduct after-sales activities to foster customer loyalty and strengthen the relationship with the company and brand; * Achieve departmental targets and other key performance indicators, contributing to overall store goals; * Generate payment links, bank slips (boletos), and other payment methods, verify payment confirmations, and coordinate order shipment with inventory/logistics; * Assist with store opening or closing as scheduled, whenever necessary; * Greet and serve store customers, offering products and services to finalize sales, whenever necessary; * Assist with product organization, restocking, and display in-store, whenever necessary; * Record sales and assist with payment processing, cash register opening and closing, whenever necessary; * Assist with inventory verification, control, and receipt of merchandise, whenever necessary; * Safeguard company assets and equipment; * Participate in company-provided training sessions, meetings, and seminars, whenever necessary; * Adhere to and comply with internal company policies; * Perform other duties related to the position as requested by leadership. **Requirements:** **Essential Requirements** * Completed high school education; * Experience in commercial roles, preferably in online sales; * Proficiency with Microsoft Office suite and integrated systems; * Availability to work onsite in Bonfim Paulista. **Benefits:** Gym allowance, Internal benefits, Performance bonus, Commissions, Meal allowance (Vale-alimentação), Meal voucher (Vale-refeição)