*One of the world's largest beauty groups, Grupo Boticário is a Brazilian company present in more than 40 countries. It owns the brands O Boticário, Eudora, Quem Disse, Berenice?, Vult, O.U.i, Dr. JONES, Tô.que.tô, TRUSS, and the marketplace Beleza na Web, in addition to licensing products such as Australian Gold, Bio Oil, Nuxe, and Pampers, and operating a B2B division. This interaction among diverse brands, assets, platforms, franchise networks, representatives, distributors, retailers, sellers, and suppliers forms Grupo Boticário’s beauty ecosystem, which also delivers digital business management solutions for the Brazilian retail sector through its brands Mooz, Casa Magalhães, and GAVB. The Group employs over 19,000 direct collaborators across more than 4,000 stores in 1\.780 Brazilian cities.* **About the challenge:** We are seeking an analytical professional with product vision and a disruptive mindset to support the structuring of our franchise network. The core challenge for this role is to act as an innovation catalyst: identifying opportunities for continuous improvement and leveraging Artificial Intelligence to drive efficiency, fluidity, and scalability across Truss franchise processes. *Come create beauty with us!* **Responsibilities and duties** * **Management of the Communication Tool with the Franchise Network:** Administer the official communication platform for the franchise network, ensuring information governance and continuous improvement of the franchisee experience. * **Curation and Continuous Updating of the Operations Manual:** Manage the franchise network’s operations manual, ensuring that current standards are regularly reviewed and readily accessible. * **Process Mapping and Structuring:** Diagnose, redesign, and document operational and management processes (including both establishing new routines and conducting detailed reviews of existing workflows), with a focus on efficiency and replicability. * **Analysis of Governance and Engagement Metrics:** Monitor adoption metrics for manuals and the communication tool, identify operational bottlenecks, and propose action plans. **Requirements and qualifications** * Completed undergraduate degree. * Knowledge and experience in managing, mapping, and designing operational processes. * Enthusiasm for technology and hands-on experience with Artificial Intelligence tools (automation, generative AI, prompt engineering) applied to continuous improvement processes. * Analytical profile. * Desired advantage: Experience in Retail and/or Franchising sectors. **Additional information** **OUR BENEFITS** We’ve already mentioned that Grupo Boticário is the **best** and **largest** beauty ecosystem, right? And when it comes to Benefits, we care deeply about our people — so we offer a benefits package**\*** designed to support a more balanced and fulfilling life: * Your **Health** is our priority . Medical and dental plan . Medication allowance . Health allowance for family members . Free psychotherapy sessions . Telemedicine and second medical opinions . Free flu vaccination . Health care programs * Supporting your **Nutrition** . Meal voucher or local restaurant benefit (depending on work model) . Food allowance . Year-end food allowance * Ensuring **Well-being and Quality of Life** in all aspects of life . Gym and fitness studio membership plan . Home office allowance (for hybrid and remote work models) . Pet health insurance . Birthday day off . Up to 40% discount on our products . Employee association (with agreements and partnerships, multi-brand store, Total Pass gyms, courses, and much more!) . Travel and accommodation program * For your **Family**, our most precious asset . Childcare allowance . Infant nutrition credit . Babysitter allowance . School supplies allowance . Legal, psychological, and social counseling . Support for atypical parents . Extended parental leave (180 days for mothers and 120 days for fathers) * **Mobility** for your in-person commute . Transportation allowance and parking (for hybrid and in-person work models) * **Financial Security** for protection and peace of mind . Life insurance . Bereavement support for parents . Private pension plan . Payroll-deductible loans * *Benefits packages are configured according to eligibility rules.* From a small compounding pharmacy to the planet’s largest cosmetics franchise. We are a Group comprising 15 brands, present in over 40 countries, with more than 4,000 physical stores, Brazil’s leading beauty e-commerce platform, and over 19,000 direct collaborators. We operate our own beauty ecosystem — spanning from manufacturing to point-of-sale, logistics to retail, laboratories to consumers’ hearts, and innovations literally at your fingertips. We believe the most beautiful future is the one we build together — thus, by 2030, we have ambitious commitments focused on positive impact across human, environmental, and production dimensions. We were ranked **"Employer Branding Awards 2025"** by Glassdoor, named the best company to work for in Brazil’s retail sector! This recognition is based on voluntary and anonymous reviews submitted by our current and former employees about what it’s like to work here. We reinvent beauty through technology, innovation, diversity, and sustainability — with O Boticário, Eudora, Quem Disse, Berenice?, Vult, O.U.i, Dr. JONES, TRUSS, and the marketplace Beleza na Web, plus licensed products such as Australian Gold, Bio Oil, and the Pampers Care line. Come create beauty with us!
João Silva
Indeed · HR
João Silva
Indeed · HR
