Account Executive

Description

**What we expect from you** * Currently pursuing or completed a bachelor's degree in Business Administration, Accounting, Commercial Management, Economics, Production Engineering, Business Process Management, or related fields; * Entry-level experience in customer service, relationship management, administrative, commercial, customer success, or B2B customer support; * Basic knowledge of administrative routines, demand organization, deadline tracking, and follow-up on pending items; * Proficiency with spreadsheets, controls, e\-mails, calendars, simple presentations, and task management tools; * Ability to support meetings, record information clearly, and follow up on responses with internal departments; * Familiarity with accounting firms, service-providing companies, consulting firms, or finance/administrative departments (desirable); * Collaborative attitude, sense of responsibility, and willingness to build a career in customer relationship management. **Your day-to-day responsibilities** * Support the management of the Construction Industry vertical’s client portfolio, maintaining close, courteous, and organized relationships between the office and its clients; * Conduct follow-up contacts with clients, aligning deadlines, requests, pending items, and expectations with internal departments; * Organize periodic meetings with clients, preparing agendas, recording minutes, tracking action plans, and ensuring follow\-up on discussions; * Monitor satisfaction indicators, NPS, complaints, pending items, and risks of dissatisfaction, reporting critical points to responsible managers; * Support the Account Executive or area leadership by organizing received requests and ensuring clear communication between clients and operations; * Identify opportunities to improve service delivery and customer experience, maintaining a proactive, courteous, and solution-oriented attitude. **What we offer** * Meal allowance via iFood Benefits card; * iFood Club; * Health insurance reimbursement of up to R$ 150/month; * Wellhub; * Starbem: free sessions with psychologists, nutritionists, and physicians; * Avus: discounts on consultations, lab tests, and pharmacies; * Life insurance; * Birthday day off; * Breakfast at the office; * Educational partnerships; * Performance bonus; * Paid vacation; * 50% bonus of the fee after 12 months. **Hiring process steps** * Application: This is where your journey with us begins — by completing your registration. * Interview with People & Management: You’ll speak with our Talent Acquisition & Selection team to get to know each other, ensuring alignment between our principles, beliefs, and ways of working, and what you value and seek to experience. * Interview with Leadership: In this stage, we’ll dive deeper into your technical knowledge to assess specific skills and competencies relevant to this opportunity. * Process feedback: Regardless of the outcome, we’ll share feedback with you and clarify next steps. **Work model and location** On-site \- Goiânia Minimum Education Level: Bachelor's Degree