Senior Telecom Developer (Amazon Connect)

Description

Darede aims to continue revolutionizing cloud-based businesses in Brazil and become the most relevant consultancy in the segment — after all, THE FUTURE IS CLOUD! Our **Senior Telecom Developer (Amazon Connect)** will be responsible for implementing flows in Amazon Connect, developing and configuring Contact Flows, supporting integrations, and executing functional and technical tests of the solution. They will collaborate closely to transform customer service journeys into efficient, scalable, and project requirement-compliant experiences. If you are curious and eager to learn new tools, platforms, and technologies; if you are data-driven and hands-on; and if you consistently stay updated on the latest cloud innovations — this opportunity is for you! Apply now — we’d love to meet you! **Responsibilities and Duties** * Implement and fine-tune Contact Flows in Amazon Connect, including call handling, routing, overflow, and exception handling. * Develop and configure integrations with internal and external systems using APIs, Lambdas, and complementary AWS services. * Support end-to-end journey design, ensuring alignment between business workflows and the solution’s technical logic. * Conduct configuration testing, integrated testing, and support UAT testing to ensure delivery quality. * Resolve incidents, adjust configurations, and support flow stabilization post-validation. * Document business rules, technical mappings, integrations, and test evidence. * Collaborate with senior specialists, requirements analysts, and business areas to evolve workflows according to project prioritization. * Support environment preparation, versioning, and deployment of deliverables. **Requirements and Qualifications** * Practical experience with Amazon Connect and Contact Flow development. * Knowledge of API-based integrations, JSON, and AWS serverless services. * Familiarity with IVR, URA, routing, queues, callbacks, and call recording. * Experience with functional, integrated, and acceptance testing. * Understanding of omnichannel customer service models and contact center solutions. * Basic knowledge of observability, logging, and failure analysis support. **\+Competencies:** * Focus on quality and attention to detail. * Analytical ability to interpret customer journeys and translate business rules into technical solutions. * Strong communication and cross-functional collaboration skills. * Organizational capability to manage multiple concurrent initiatives. * Proactivity in proposing improvements and anticipating risks. * Commitment to deadlines and deliverables. **\+Education:** * Bachelor’s degree completed or in progress in Information Technology, Engineering, Information Systems, or related fields. **\+Differentiators:** * Prior experience in contact center migration projects. * Hands-on experience with AWS Lambda, Contact Lens, Customer Profiles, and other Amazon Connect ecosystem integrations. * Participation in projects involving critical customer service journeys and multiple corporate integrations. * Knowledge and experience in AWS environments. **Additional Information** **BENEFITS** Meal Allowance Remote Work Allowance (for remote positions) Life Insurance (Prudential) Daycare Benefit (per CLT regulations) Support for parents of children with special needs Birthday Gift Card Education Allowance Culture Allowance Birthday Day Off TotalPass Annual Bonus Health Insurance (Bradesco) Dental Insurance "Refer & Earn" Program Reimbursement for AWS certification exams Partnerships with Educational Institutions Who We Are We are **Darede**: a technology company with an innovative soul, driven by people and guided by our purpose — transforming businesses, careers, and stories through technology. For over a decade, we have grown consistently, sustainably, and collectively. Our goal is clear: to rank among Brazil’s largest and most respected IT companies, delivering high-impact solutions for clients, partners, employees, and the broader community. More than results, we build journeys. We believe in aligning life goals with career aspirations — and that shared vision enables us to go further, together. **Recognition Resulting from Collective Effort** In recent years, our growth has been recognized through prestigious awards, certifications, and partnerships — reflecting the strength of our team: * AWS Premier Partner — the highest-tier AWS partnership level * AWS Consulting Partner of the Year — LATAM 2024 * AWS SMB Star Award — LATAM 2025 * AWS Innovation Partner of the Year — LATAM 2025 * AWS Social Impact Partner of the Year — LATAM 2025 * AWS Ecosystem Partners Brazil (ISG recognition) * Most Promising Cloud Solutions Provider in Latin America 2024 * AWS ID\&E Employer Champion (Diversity, Equity, and Inclusion) * \+400 AWS Certifications * \+150 Technical Accreditations * \+16 Officially Recognized AWS Competencies * 2,000+ Satisfied Customers * \+600 Successfully Delivered Projects (Launches) * 4x GPTW Certified and Recognized as One of the Best Companies to Work For in Ethnic-Racial Diversity These achievements stem from our technical excellence, collective effort, and unwavering commitment to people, innovation, and positive impact. Because we believe technical excellence and care for people go hand in hand. **People at the Core — Inside and Outside the Company** Believing in human potential is part of our DNA. That’s why we actively support initiatives such as **Escola da Nuvem**, **Cloudelas**, and **Transformar Tech**, contributing to talent development and fostering a more diverse and inclusive tech ecosystem. **Why Join Darede?** If you’re looking for a place to: * Apply and expand your technical expertise * Learn continuously and advance your career * Work with cutting-edge technology and complex challenges * Positively impact society * Develop people and transform contexts * Be part of a team that plays as one **Darede is your place.** Here, you don’t just build cloud solutions. You build the future — yours and many others’. Instagram Linkedin Website **Glassdoor** Youtube **Blog** Facebook **Our Case Studies** **Discover CAAS**