Customer Success Manager – Mining Technology & Analytics

Description

**Company Overview** Cascadia Scientific empowers mining operations with independent, precision\-grounded energy insights, enabling safer, smarter, and more sustainable decisions. Our mission is to reveal the true drivers of energy use and waste, improve cost per tonne, strengthen fleet performance, and support operational decisions with actionable intelligence. At Cascadia, you’ll join a tight\-knit, values\-driven team committed to professionalism, empathy, and innovation. We work collaboratively to solve high\-impact problems and support efficient, sustainable mining. Your contributions will directly influence real\-world outcomes and help shape the future of the industry. **Summary** The Customer Success Manager – Mining Technology \& Analytics will be responsible for driving customer adoption, operational excellence, and long\-term value by ensuring an exceptional end\-user experience. From initial onboarding through ongoing platform adoption, this role will partner with customers throughout their lifecycle to help them maximize the value of Cascadia Scientific’s solutions. This position will work closely with multiple internal teams, including Customer Success, Software, Data Science, and Field Services, to deliver outstanding customer outcomes. This is a remote role based in Brazil supporting Cascadia’s North American customer base. The successful candidate must be fluent in English and comfortable working with international customers, technical stakeholders, and cross\-functional teams. **Customer Success, Analytics \& Adoption Responsibilities** * Act as the dedicated customer success partner for assigned accounts, becoming a subject matter expert on Cascadia Scientific’s platform, products, and customer operational environments. * Lead structured customer onboarding engagements, ensuring successful deployment of equipment, platform tools, and analytics capabilities. * Collaborate with customers to understand business requirements, operational challenges, and performance goals. * Analyze operational data, platform insights, and reporting dashboards to identify opportunities for energy efficiency, cost reduction, and productivity improvements. * Translate complex technical information and data insights into clear recommendations and actionable strategies for customer stakeholders. * Establish and track measurable performance targets, develop improvement plans, and support customers in achieving operational goals. * Monitor customer adoption, identify risks, and proactively address challenges to maximize platform utilization and customer success. * Maintain proactive communication with customers, manage escalations, and ensure action items are tracked through completion. * Develop and deliver enablement materials that help customers maximize platform value and understand product capabilities. * Work closely with internal Data Science and Software teams to communicate customer feedback, identify opportunities, and support product improvements. * Work closely with Customer Success to identify opportunities for account growth and retention. **What You Bring** * Fluent English communication skills (written and verbal) are required, as this role will work directly with North American customers and internal teams. * Demonstrated experience in both enterprise sales and customer success, with a track record of growing accounts and achieving retention targets. * Previous experience working in the mining, mining technology, industrial, or resource sectors is strongly preferred, with an understanding of mining operations, customer challenges, and industry workflows. * Ability to operate fluently across technical, operational, and executive audiences within large, complex organizations. * Strong commercial acumen — comfortable building business cases, negotiating contracts, and forecasting accurately * Experience in or familiarity with the mining, industrial, or resource sectors is a strong asset. * Exposure to data science, machine learning, or IoT platforms is an advantage but not required. **Preferred Qualification** * Professional fluency in English is required * Bachelor’s degree in engineering * 3\+ years of experience in Customer Success, Customer Experience, Account Management, or a similar customer\-facing role. * Previous experience supporting mining operations or mining customers is required. * A strong drive to tackle customer issues and a steadfast dedication to enhancing customer experience and contentment. * Proficiency in team collaboration across the organization, coupled with the capability to operate autonomously and initiate tasks independently * Adeptness at multitasking, as the role necessitates engagement in numerous projects and initiatives concurrently. If you're passionate about helping customers succeed and want to contribute to innovative technologies that are advancing the mining industry, we'd love to hear from you. Join Cascadia Scientific and play a key role in delivering solutions that support safer, more efficient, and more sustainable mining operations. Job Type: Full\-time Application question(s): * Bachelor’s degree in engineering Experience: * CSM and account management : 3 years (required) Work Location: Remote