Job Summary: Provide customer service through various channels, record incidents, support cargo tracking, and forward requests. Key Highlights: 1. Support for cargo tracking and delivery deadline information 2. Multichannel customer service: telephone, email, and chat 3. Opportunity at a company specialized in logistics solutions A transportation company is seeking a Customer Service Assistant in Navegantes (Volta Grande). Alfa Transportes is a company specialized in logistics solutions and cargo transportation. With a modern fleet and qualified team, it delivers high-quality services to meet its customers' needs. **Responsibilities:** Serve customers via telephone, e\-mail, and chat, resolving inquiries and complaints. Record incidents, requests, and feedback in the customer service system. Provide support for cargo tracking and delivery deadline information. Forward technical or commercial requests to the responsible departments. Generate basic customer service and satisfaction reports. Position based in Navegantes / SC. Previous experience as a Customer Service Assistant, Customer Support Assistant, Telemarketing Operator, or Customer Service Agent may indicate alignment with some of the responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Pharmacy Benefit Plan * Dental Benefit Plan * Medical Insurance * Life Insurance * Education Assistance * Career Development Plan **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
