Customer Service and Support Assistant

Description

Job Summary: This role involves customer service, incident ticket registration, and operational support to ensure service agility and continuity, including night shift coverage. Key Highlights: 1. Customer service and operational support with a focus on agility. 2. Technician monitoring, logistics control, and failure analysis. 3. Collaborative and technical work environment within a solid company. **Job Description****:** **JOB: CUSTOMER SERVICE AND SUPPORT ASSISTANT – SBC** **About the Job** **Description:** Energ Geradores has been providing comprehensive generator solutions since 2003, leveraging the technical expertise and over 40 years of industry experience of its founders. Our purpose is to ensure energy security and reliability for our customers, maintaining high technical standards and commitment to quality. We are seeking a **Customer Service and Support Assistant**, responsible for customer interaction, incident tracking, and operational support—ensuring agility, organization, and continuity of service, especially during night shifts. **Responsibilities and Duties:** * Provide customer service via phone, WhatsApp, and e\-mail; * Register incidents and events in the SAP system; * Dispatch and monitor technicians for remote or on-site support; * Monitor technician real-time location and spare parts logistics control; * Create and assign service orders with all necessary information; * Monitor telemetry systems for failure analysis and preventive actions; * Prepare emergency proposals and obtain supplier quotations; * Manage technician on-call schedules and support inventory to ensure continuous service. **Requirements and Qualifications:** **Education:** Completed high school. **Experience:** Prior experience in customer service. **Required Skills:** Organization, attention to detail, strong communication skills, and proficiency with computer systems. **Preferred Skills:** Familiarity with enterprise systems and Microsoft Office suite. **Why Join Energ?** At Energ, we value people who are fully committed, deliver results safely, and keep both the customer and Energ at the center of everything they do. **Our 6 Cultural Pillars Guide Us**: \#Results; \#CustomerAndEnergFirst; \#SafetyInEnergy; \#AddingValue; \#Commitment; \#Availability; Moreover, you will join a stable, continuously growing company offering a collaborative and technical work environment. **Additional Information** Salary: R$ 1\.805,00 Schedule: 7:00 PM to 7:00 AM – 12x36 rotating shift Employment Type: CLT (Consolidated Labor Laws) Location: São Bernardo do Campo – SP Benefits: Transportation Allowance (VT) \+ Meal Allowance (VR) \+ Food Allowance (VA) \+ Health Insurance (CV) \+ Dental Insurance (CO) \+ Profit Sharing (PLR) \+ Totalpass \+ Remote Work Allowance \+ Night Shift Premium **Important Notice:** During the first three months, the employee will undergo in-person training from Monday to Friday, 8:00 AM to 6:00 PM. After this period, work will be 100% remote under the 12x36 schedule. Night shift premium and remote work allowance will only apply after completion of the training period. **Selection Process Steps** 1️⃣ Resume submission and screening 2️⃣ Interview with People & Management team 3️⃣ Technical interview with the department manager 4️⃣ Hiring **Location****Employment Type****Work Model** São Bernardo do Campo, SP, BR Full-time CLT On-site