COMMERCIAL ADMINISTRATIVE ASSISTANT

Description

Job Summary: An administrative and commercial support professional focused on customer service, prospecting, information management, and support for export processes. Key Highlights: 1. Customer and partner service (in-person, online, or via other channels) 2. Support in prospecting and acquiring customers, strengthening relationships 3. Support for export processes and document issuance Requirements: * Completed high school education; * Prior experience is not required; * Technical or higher education in fields such as administration, international trade, logistics, marketing, or related areas is a plus; * Experience in customer service, sales, or commercial support is desirable; * Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint); * Basic knowledge of administrative controls, document management, and report preparation. Responsibilities: * Serve customers, partners, and other stakeholders in person, online, or through other communication channels, providing information about products, services, training programs, or courses; clarifying doubts; and assisting in resolving requests; * Support customer prospecting and acquisition activities through proactive and responsive outreach, aiming to strengthen commercial relationships and expand business opportunities; * Conduct and tabulate customer, partner, or commercial activity participant satisfaction surveys and feedback, presenting results to the immediate supervisor to identify improvement opportunities; * Perform registrations, records, updates, and controls in internal systems and spreadsheets, ensuring data integrity and reliability regarding customers, orders, contracts, sales, or training programs; * Gather and consolidate sales, course, or other commercial performance data, preparing reports for managerial review; * Issue, verify, and organize administrative and commercial documents—including contracts, invoices, certificates, reports, etc.—ensuring compliance with internal policies, legal requirements, and tax regulations; * Support export-related processes, including monitoring shipments, performing follow-up on each stage, communicating with freight forwarders, carriers, customs brokers, and customers, as well as assisting in issuing documents required by government systems and the destination country; * Archive and maintain physical and digital documentation in an organized manner, ensuring traceability and availability for audits and internal controls; * Request and monitor the production and delivery of institutional, promotional, instructional, or supporting materials from suppliers and partners; * Support the organization of events, training sessions, commercial initiatives, or integration activities—including logistical and infrastructure arrangements to ensure successful execution. Location: Messejana, Fortaleza/CE Compensation: Starting at R$1.875,31 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Free parking * Profit-sharing program * Meal voucher * Food allowance * Transportation voucher Workplace: On-site