E-commerce Assistant

Description

Job Summary: This E-commerce Assistant position involves full-cycle product management on marketplaces—from listing creation to order tracking and customer service. Key Highlights: 1. Comprehensive management of products and listings across multiple marketplaces. 2. Customer service and support via digital channels, including after-sales. 3. Focus on listing optimization and adherence to marketplace SLAs. **Industry:** E-commerce / Online Retail **Position:** E-commerce Assistant **Employment Type:** On-site – CLT **Work Location:** Mirassol – SP **Main Responsibilities:** * Create, update, and maintain product listings on marketplaces (e.g., Mercado Livre, Casas Bahia, MadeiraMadeira, etc.); * Accurately complete titles, descriptions, technical specifications, dimensions, weight, and product variations; * Upload photos and ensure visual consistency across listings; * Update prices according to management instructions; * Monitor approved orders on marketplaces; * Verify customer data and forward orders to production and/or logistics; * Update order statuses in internal systems and marketplaces; * Ensure compliance with shipping and delivery deadlines; * Provide customer service via marketplaces and WhatsApp; * Clarify inquiries regarding delivery timelines, dimensions, materials, and product warranties; * Monitor and resolve complaints on marketplaces and Reclame Aqui; * Keep customers updated on the real-time status of their orders; * Track deliveries until order completion; * Handle incidents such as damages, delays, exchanges, and returns; * Open support tickets with carriers when necessary; * Record internal incidents; * Verify shipping labels and invoices; * Support freight quotation processes where applicable; * Monitor pickups and package tracking; * Identify recurring carrier failures and report them to management; * Monitor key metrics such as order volume, delayed orders, complaints, cancellation rate, and response SLA; * Support listing adjustments based on performance; * Identify products with high complaint rates or low conversion; * Suggest improvements to photos, descriptions, and delivery timelines; * Ensure compliance with marketplace rules and SLAs to avoid penalties, store blocks, or suspensions. **Salary:** R$ 2\.500,00 **Benefits:** * Food allowance **Working Hours:** Monday to Friday – 8:00 AM to 6:00 PM **Education Requirements:** * Completed or currently pursuing a bachelor’s degree, any field accepted **Requirements:** * Prior experience in e-commerce, marketplaces, or similar operational roles is required; * Must reside in São José do Rio Preto, Mirassol, or nearby areas; * 100% on-site work; **Technical Competencies:** * Product registration and management on marketplaces; * Basic understanding of logistics and after-sales processes; * Customer service via digital channels; * Order control and tracking; * Basic to intermediate Excel knowledge (preferred); * Proficiency in using digital systems and platforms. **Advantages:** * Prior experience with marketplaces; * Experience handling after-sales; * Residency in Rio Preto, Mirassol, or surrounding areas—given that the company is located in Mirassol – SP. Job Type: Full-time CLT Compensation: R$2\.500,00 per month Benefits: * Food allowance Work Location: On-site