Job Summary: A professional to join the customer service team with an emphasis on digital support, managing orders, exchanges, returns, and monitoring feedback. Key Highlights: 1. Customer support via digital channels (email, chat, WhatsApp, and phone) 2. Sales and incident management on marketplace platforms 3. Focus on store reputation and conflict mediation with customers A healthy food retail company is seeking a Customer Service Representative in São Paulo. **Responsibilities:** Join the customer service team with an emphasis on digital support channels such as email, chat, WhatsApp, and phone. Assist e-commerce customers by clarifying questions regarding orders, products, delivery timelines, and store policies. Manage sales and incidents on marketplace platforms, registering and processing requests in internal systems. Track orders and inform customers about delivery status. Handle exchange, return, and cancellation requests in accordance with internal policies and marketplace guidelines. Mediate conflicts between customers and the store, seeking solutions that deliver the best possible experience. Provide support to maintain the store’s positive reputation on marketplace platforms by monitoring customer reviews and feedback. Previous experience as a Customer Service Agent, Telemarketing Operator, Customer Service Assistant, or Customer Service Consultant may indicate alignment with some of the activities in this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 2\.000,00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract: PJ \- On-site. * Duration: Full-time * Schedule: Monday to Friday, from 07:00 to 16:50\.
João Silva
Indeed · HR
João Silva
Indeed · HR
