POST-SALES ASSISTANT

Description

Job Summary: We are seeking a Post-Sales Assistant to handle complex demands, ensuring proper issue routing and customer satisfaction. Key Highlights: 1. Support the resolution of complex post-sales incidents 2. Maintain constant interface with Logistics, Quality, and Commercial departments 3. Contribute to the standardization of customer service processes Are you ready to shape the future? Join us in our mission to make customers’ lives easier at the Group that leads B2B distribution of electrical materials, related solutions, and services in Brazil and worldwide. Sonepar, operating in Brazil since 2001, is also the national market leader, acting through its companies: Dimensional, Eletronor, and Nortel. With over 2,000 employees in Brazil, we invest in professional development opportunities and foster a dynamic work environment, continuously pursuing innovation. By sharing our expertise, we build greater synergy across our teams and long-lasting relationships with our customers and suppliers. Our teams are encouraged to take initiative and consistently go beyond expectations. We dare to take risks—and learn from our mistakes—recognize efforts, and celebrate achievements. We are enriched by diverse cultures, customs, skills, and personalities, and we proudly embrace the diversity within our team. We uphold consistent values, strategic pillars, and a clear commitment that drives our growth and promising future. We are looking for a Post-Sales Assistant to focus on more complex or exceptional process demands, ensuring correct incident routing and contributing to customer satisfaction and loyalty. ### **General Responsibilities** * Support the resolution of post-sales incidents requiring more detailed analysis, going beyond first-level support. * Handle situations involving delivery deviations, deadlines, quality issues, or commercial conditions, seeking viable solutions jointly with responsible departments. * Maintain constant interface with Logistics, Quality, Commercial, and Customer Service departments, ensuring alignment and effectiveness in handling cases. * Ensure accurate case registration and tracking in the system, guaranteeing traceability. * Support monitoring of departmental performance indicators and suggest operational adjustments when necessary. * Contribute to the standardization of customer service processes and prevention of incident recurrence. ### **Requirements and Qualifications** * Strong oral and written communication skills, focused on clarity and conciseness. * Analytical capability, oriented toward root cause identification and supporting solution proposal. * Organizational skills and attention to detail in process and record tracking. * Proactivity and sense of urgency in managing critical demands. * Familiarity with ERP systems, customer service tools, and Microsoft Office suite. * Work location: Limeira and/or Campinas ### **Preferred Education** * Completed undergraduate degree in Administration, Logistics, Engineering, or related fields. **Benefits:** Medical Assistance, Dental Assistance, On-site Meal, Food Allowance, Transportation Allowance, Life Insurance, Gympass, and Profit Sharing (PLR). **Optum Support Program:** In partnership with **iFood**, offering psychological and social counseling—extended to family members—at no cost to the employee, accessible via telephone contact; **All our job openings are inclusive for persons with disabilities, and your application is especially welcome.**