OPERATIONAL ASSISTANT - GO

Description

Job Summary: Performs operational support activities for the company’s services, ensuring completion of routine tasks and logistical support within a strategic and technical culture. Key Highlights: 1. Strategic and technical culture focused on excellence 2. Monitoring and resolution of operational service requests 3. Opportunity for professional development and growth Performs operational support activities for the company’s services, ensuring completion of routine tasks and logistical support. Performs operational support activities for the company’s services, ensuring completion of routine tasks and logistical support. Culture and Team Wyntech’s culture is described as strategic and technical, with a team composed of qualified professionals specialized in various IT areas. All share a common strategic vision focused on excellence in customer service and solution delivery. **Responsibilities and Duties** * Receive and register operational requests via defined channels (phone, e-mail, system, or app); * Classify service requests by type, priority, and impact; * Notify responsible departments according to procedures and criticality; * Monitor service-level agreement (SLA) deadlines and ensure resolution; * Communicate with internal/external customers regarding request status; * Escalate critical incidents to higher support levels; * Prepare reports with service request metrics; * Identify recurring patterns and suggest improvements; * Comply with information security and confidentiality policies. **Requirements and Qualifications** **Technical Requirements:** * Completed high school education; * Prior knowledge of logistical support routines is desirable; * Availability for external tasks and travel. **Additional Information** We value our employees and therefore offer a benefits package designed to support well-being, security, and quality of life, including: Transportation Allowance – Assistance for daily commuting between residence and workplace. Meal/Meal Allowance – Monthly credit for meals or purchases at accredited establishments. Medical and Dental Assistance – Comprehensive health insurance plans ensuring quality care. Life Insurance – Financial protection for the employee and their family. Training and Development – Continuous capacity building for professional growth. Partnership: Sesc. Our goal is to provide a healthy, safe, and motivating work environment where employees can develop and grow alongside the company. We are seeking talents who want to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment offering real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e-mail rh@wyntech.inf.br