- Technical support ticket handling; - Asset management of the computer and IT equipment fleet; - User support; - Performing preventive maintenance on computers and laptops; - Daily server room inspection (air conditioning operation, uninterruptible power supply, PBX, network links, and servers); - Daily server performance monitoring and service restarts when necessary; - Opening and tracking support tickets with external service providers, when required; **-** Monitoring and verifying tasks assigned to external service providers. **-** Managing mobile and fixed telephony. Job type: Full-time CLT Salary: R$1,800.00 - R$2,500.00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Food basket * Free parking * Profit-sharing * Life insurance * Meal voucher * Transportation voucher Workplace: On-site