Customer Relationship Assistant

Description

Job Summary: SmartEnvios is seeking a Customer Relationship Assistant to join its team, responsible for customer service, issue resolution, and ensuring customer satisfaction. Key Highlights: 1. Charming customer service and resolution of customer issues 2. Focus on customer satisfaction and continuous improvement 3. Entrepreneurial spirit and contribution to logistics **Who are we?** SmartEnvios develops digital products that intelligently simplify logistics for businesses of all sizes, reducing freight costs and optimizing logistics processes—from sale to delivery to the end consumer. We are a team of Smarters dedicated to always delivering the best experience for our product users. We are looking for a **Customer Relationship Assistant** to join our team. If you are motivated by challenges, possess an entrepreneurial spirit, and wish to contribute to the technological revolution in Brazil’s logistics market, this is the perfect opportunity for you! **What will be your responsibilities?** * Deliver charming customer service; * Provide second-level support after initial customer triage; * Manage customer and SLA queues, ensuring deadlines and quality; * Effectively handle crises and critical situations; * Proactively identify and resolve issues; * Identify and report recurring issues for continuous improvement; * Ensure customer satisfaction with the experience provided. **Requirements:** * Completed High School education; * Experience in customer service; * Strong verbal and written communication skills and attention to detail; * Experience in problem resolution; * Knowledge of the logistics sector is a plus; * Familiarity with Zendesk is a plus. **We offer:** * Hapvida Health Insurance * Hapvida Dental Insurance * Meal or Food Allowance of R$31 per business day * Life Insurance * Wellhub/Gympass * Educational Support * Special Bonus * Pharmacy Benefit – DrogãoSuper * Birthday Day Off * SESC Benefit * Psychological Support **Work Location:** Ribeirão Preto – SP (on-site). Join us in our mission to drive the success of Brazilian companies by simplifying shipping logistics. **#JOINSMART**