Partner Support Assistant

Description

Job Summary: Partner Support Assistant focused on operational support, package monitoring, and direct collaboration with partners to correct deviations. Key Highlights: 1. Active and reactive support to carriers and partner locations 2. Package tracking support for buyers and sellers 3. Dynamic routine and constant communication in problem resolution **About Pegaki** Pegaki is a Last Mile logistics company that connects e-commerce businesses, carriers, and partner locations to deliver more efficient, scalable, and reliable experiences. We work daily to solve real operational challenges through proximity, data, and collaboration. **About the Partner Support Team** The Partner Support team is responsible for direct contact with carriers and partner locations, proactively and reactively resolving incidents, supporting package tracking, and ensuring operational stability. This is a critical area for guaranteeing smooth Last Mile delivery and a positive experience for buyers, sellers, and partners. **About the Role** We are seeking a Partner Support Assistant focused on operational support, package monitoring, and direct collaboration with partners to correct deviations and prevent recurrence. This role is ideal for individuals who enjoy a dynamic routine, constant communication, and hands-on problem-solving in day-to-day logistics operations. **Responsibilities and Duties** * Provide active and reactive support to partners (carriers and partner locations) * Handle Reclame Aqui complaints, ensuring clear and timely responses * Provide package tracking support for buyers and sellers * Support identification of non-compliant partners and provide initial guidance * Deliver basic operational training to partners with recurring deviations * Participate in and support joint meetings between internal teams and partners when necessary * Log incidents, actions taken, and interactions in the system * Support the team in organizing operational information and customer service history **Requirements and Qualifications** **Requirements** * Completed high school education (ongoing undergraduate studies preferred) * Prior experience in customer service or operations * Strong verbal and written communication skills * Organizational skills and attention to detail * Ability to handle multiple simultaneous requests * Basic proficiency with digital tools (e-mail, customer service systems, spreadsheets) **Preferred Qualifications** * Experience in logistics or transportation customer service * Experience handling Reclame Aqui or other reputation management channels * Basic knowledge of tracking, SLAs, and delivery status * Interest in learning about Last Mile operations **What We Expect From This Person** * Collaborative attitude in partner relationships * Accountability in following up on requests * Clarity and conciseness in communication * Proactivity in guiding partners and preventing error recurrence * Commitment to deadlines and service quality **Additional Information** **What You’ll Get:** * A warm onboarding! * “All Hands”: our weekly meeting with the CEO; * Dress Code: be yourself; * VR/VA R$924.00 monthly Flex; * Health insurance for you and special conditions for your loved ones; * Dental plan; * TotalPass; * Childcare allowance; * And much more... **Office Address:** Rua Bela Cintra, 1149 - Consolação - São Paulo/SP **Social Media:** Join us on social media and help revolutionize logistics! * Instagram: @intelipost * LinkedIn: https://cutt.ly/ShEhMhq * Twitter: @intelipost * YouTube: https://cutt.ly/6hEh4BC * *All IP job openings are open to people with disabilities (PcD).* * *Our selection processes make no distinction based on gender, sexual orientation, religion, belief, socioeconomic status, ethnicity, or race.* **What are you waiting for? Apply now!