Job Summary: Provide customer service on low-complexity matters, ensuring a high level of relationship-building and customer retention, regardless of the operational scenario. Key Highlights: 1. Connect people and businesses efficiently, agilely, and humanely. 2. Value those who wear the shirt, make things happen, and want to grow together. 3. An environment that loves people, challenges, and a fast pace. **About Dominalog** We are specialists in logistics solutions, driven by a clear purpose: to connect people and businesses efficiently, agilely, and humanely. We value those who wear the shirt, make things happen, and want to grow with us. If you love people, challenges, and a fast pace, this is your place! **Your Mission Here** Serve customers on low-complexity matters, ensuring high-quality service, strong relationships, and loyalty among our Customers and End Consumers, regardless of the company’s operational context. **Main Responsibilities** * Understand the shipper customer, their specific characteristics and priorities, aiming for agile and objective service; * Address customer requests following pre\-established guidelines and procedures across all company-provided service channels (e\-mail, chat, phone, WhatsApp, social media, etc.). * Ensure accurate recording of information in the record-keeping system and track cases to resolution, providing the customer with the protocol number upon request; * Monitor incidents to ensure proper routing to responsible departments for solution, enabling precise information gathering for formulating responses to customers; * Manage and handle delivery failure incidents, guaranteeing prompt system release with additional information for new route planning attempts; * Stay updated to provide clarifications to Customers regarding questions about company procedures and regulations when requested; * Escalate requests outside your scope of responsibility to higher-level roles within the organizational structure; * Support identification of possible simple procedural improvements based on analysis of received inquiries, seeking ways to optimize contact with internal and external customers so we can focus on proactive work; * Act as guardian of the Code of Conduct guidelines and serve as an ambassador for Dominalog’s culture, mission, and values; **Requirements** Completed high school education; **Work Schedule** Monday to Friday, 8:00 AM to 6:00 PM **What We Offer** **Meal/Voucher Allowance:** R$ 35.00 per day (20% deduction) **Transportation Voucher** **Health Insurance:** NotreDame (30% co-payment, no fixed deduction) **Dental Insurance:** Bradesco (no deduction and options with deduction) **TotalPass Gym Membership:** available after hiring – you choose the plan **Profit Sharing (PLR):** Profit participation according to the Collective Bargaining Agreement (CCT) **Birthday Day Off:** One day off on your birthday, starting after 3 months **Domina Baby Program:** Special newborn kit starting after 3 months ‍ **Dad is Dad Program:** 10-day paternity leave starting after 3 months **Join Us!** At Dominalog, we believe success begins with people. If you want to be part of a team that grows with purpose and values its work, **apply now and come dominate the future with us!** Minimum Education Level: High School (Secondary Education)