Internship

Description

**Customer Service Internship (Remote)** Zion is seeking a Customer Service Intern to join our team on a fully remote basis. We are looking for an organized, communicative, proactive individual with **excellent command of the English language**, to directly handle customer relationships and administrative support. Key Responsibilities * Provide customer service via WhatsApp, Zappy, social media, e\-mail, and other communication platforms; * Conduct customer follow\-ups to ensure prompt and efficient service; * Update and maintain customer interaction records in the CRM system; * Prepare customer service reports and performance metrics; * Participate in online meetings for alignment, feedback, training, and continuous process improvement; * Assist in organizing and managing schedules; * Support other administrative and operational activities within the department. Requirements * Currently enrolled in an undergraduate or technology program in Administration, Marketing, Communications, Commercial Management, Public Relations, or related fields; * Between the 1st and 7th semester of undergraduate studies; * Expected graduation between the 2nd semester of 2026 and the 2nd semester of 2030; * Fluent English (mandatory); * Strong verbal and written communication skills; * Proficiency with digital tools and management systems (CRM); * Organizational skills, responsibility, and attention to detail. Work Structure * Mode: 100% Remote; * Equipment provided by the company (laptop); * Requires access to high\-quality internet. Stipend and Benefits * Monthly stipend: R$ 1\.500,00; * iFood card: R$ 200,00 per month; * Potential for full\-time employment; * Possibility of internship extension. Working Hours **Monday to Friday** * From 6:00 AM to 12:30 PM * 30\-minute break Internship Duration * 12 months * With possibility of renewal and full\-time employment If you are seeking an opportunity to develop your skills in customer service, communication, and relationship management within a dynamic and fully remote environment, we want to meet you! Payment: R$1\.500,00 per month Benefits: * Remote work * Meal allowance Language: * English (Mandatory) Work Location: Remote