Customer Success Analyst

Description

Renda Group does not merely sell mentorships. We help digital professionals build profitable, predictable, and recurring businesses. In addition to strategic guidance throughout the mentorship, we also offer services that help our students accelerate their results—such as support in key business areas, direction, strategies, and close monitoring of their progress. Therefore, the Customer Success team plays an essential role: ensuring each student has a positive experience, remains engaged, and advances successfully throughout their entire journey. Your mission will be to serve as the primary support point for students, closely monitoring their challenges, progress, and outcomes—and connecting each student with the services and solutions that can assist them at every stage. Key responsibilities: * Support students throughout their entire mentorship journey; * Conduct onboarding, ensuring an organized, clear, and welcoming entry; * Monitor student engagement, attendance, participation, and progress; * Act as a strategic support point—understanding needs and recommending the most suitable services for each stage; * Ensure students are utilizing available resources, tools, and support; * Perform consistent follow-up to keep students active and focused on results; * Collaborate closely with sales, product, and operations teams; * Update tracking reports, progress summaries, and performance indicators. The profile we seek: * Someone who genuinely enjoys helping others and supporting their growth; * Organized, responsible, and deadline-oriented; * Strong verbal and written communication skills; * Ability to build relationships, listen actively, and lead conversations; * Interest in marketing, sales, digital businesses, and professional development; * Experience in customer service, relationship management, marketing, or post-sales is a plus; * Desire to grow professionally within a dynamic and fast-paced environment. What we offer: * Work with a validated methodology that delivers real impact in students’ lives; * Direct contact with digital industry professionals; * Ongoing internal mentorship in Customer Success and professional development; * Recognition for the impact you generate in customers’ success; * A strong, collaborative culture with genuine opportunities for growth. Compensation: starting from R$2.500,00 per month Work location: On-site