Description
Job Summary:
The Commercial Operations and Digital Customer Service Assistant supports operational activities and digital customer service, contributing to the efficiency of commercial processes.
Key Highlights:
1. Digital customer service and support
2. Support in digital marketing strategies
3. Preparation of performance reports and analyses
The Commercial Operations and Digital Customer Service Assistant is responsible for assisting in operational activities and providing digital customer service. This is a junior-level role, supporting the efficiency and quality of the company's commercial and customer service processes.
* Provide digital customer service by responding to inquiries, resolving issues, and offering support.
* Register drivers.
* Participate in preparing reports and performance analyses of commercial operations and digital customer service.
* Provide material and swag support for the digital marketing agency.
* Handle BLIP-related matters and incidents.
* Register customers and update information in the system, ensuring data integrity.
* Support the development and implementation of digital marketing strategies to increase company visibility.
* Perform registration updates (e.g., table linkages, deadlines, sales representatives).
* Monitor social media platforms.