Job Summary: A Sales Associate is responsible for building genuine connections with customers, understanding their needs, converting interactions into sales, and maintaining store organization. Key Highlights: 1. Personalized customer service and focus on omnichannel sales 2. Goal tracking and pursuit of continuous improvement 3. Constant product updates and participation in training sessions The Sales Associate brings Track\&Field’s purpose to life every day by forging authentic connections — understanding the customer, delivering what they need, and ensuring every experience is worthwhile. **Customer Service and Sales** * Greet and serve customers with warmth and personalization, adhering to Track\&Field standards. * Convert customer interactions into sales, with emphasis on goals and results. * Conduct omnichannel sales (WhatsApp, Omnichat, Infinite Showcase, consignment, and after-sales). **Goal Management and Performance** * Monitor individual and team goals to drive store performance. * Track key performance indicators and pursue continuous improvement of results. **Product Knowledge** * Stay updated on products, features, and differentiators. * Participate in training sessions and refresher courses to enhance technical knowledge. **Store Organization and Operations** * Restock products daily in-store, in display windows, and in inventory, ensuring correct pricing and presentation. * Perform weekly restocking checks and keep all areas consistently updated. * Maintain store and common-area organization and cleanliness. **Sales Process** * Complete sales efficiently and accurately. * Keep customer records and data up to date at all times. * Follow company guidelines in all cash-handling procedures. **Relationship Building and Promotion** * Promote brand launches, events, and promotions. * Support kit distribution and customer service during store events. Minimum Education: High School (Secondary Education) * Partnership with Sesc * TotalPass * Commuter Benefit * Product Discount * Rewards Program * Commission
João Silva
Indeed · HR
João Silva
Indeed · HR
