Reservation Agent

Description

Job Summary: EasyRent’s Reservation Agent is the host of accommodations, responsible for ensuring an excellent experience and serving as the bridge between guests, operations, and booking platforms. Key Highlights: 1. Truly hosting-oriented role, ensuring excellence. 2. Focus on empathy, proactivity, and a strong sense of responsibility. 3. Acting as the bridge between guests, operations, and booking platforms. **About EasyRent:** We believe that staying somewhere can be easy—and that renting out a property can be profitable too. With professional presence across major market platforms such as Airbnb and Booking, we specialize in property management—connecting those seeking flexible stays with property owners looking to generate income effortlessly. While guests enjoy comfort and efficiency, owners benefit from a strategic partnership designed to maximize results transparently and securely. **About the Role** At EasyRent, the Reservation Agent embodies the true host of accommodations—responsible for ensuring every stay unfolds with excellence from beginning to end. The person in this role owns the guest experience, attending to every detail with empathy, proactivity, and a strong sense of responsibility. They act as the bridge between guests, operations, and booking platforms before, during, and after each stay. More than just responding—we seek someone who welcomes, resolves, and delights. **Your Responsibilities:** * Provide multichannel customer support; * Collect and validate guest data for sending authorization documents to building concierge desks; * Follow and ensure compliance with each building’s specific procedures; * Resolve guest inquiries, requests, and unexpected issues before, during, and after stays; * Mediate communications with booking platforms (Airbnb, Booking, Expedia, etc.); * Escalate and monitor maintenance team responses in case of incidents; * Support operational routines within the contact center and contribute improvement suggestions. Requirements: **What We’re Looking For:** * Prior customer service experience, preferably in hospitality, tourism, or short-term rentals; * Excellent written and verbal communication skills; * Proficiency with technology and support systems (CRM, chat, email); * Strong organizational skills and attention to detail; * Ability to work under pressure and resolve conflicts efficiently. **Preferred Qualifications:** * Experience in real estate, hospitality, or short-term rental markets; * Proactivity and critical thinking in problem-solving; * Adaptability to change and new tools; * Strong writing skills and clear communication across diverse audiences. Benefits **Job Details:** Compensation: R$2\.074 \+ R$525 VA \+ VT Employment Type: CLT Work Schedule: Rotating 6x1 shift, 08:00–16:20 Work Location: Hybrid (3 days per week onsite), office located at Av. Pompéia. Porto Bairro Health Insurance Plan