Quality Analyst - Customer Experience

Description

Job Summary: We are seeking a Mid-level Quality Analyst to manage and monitor quality operations in shopping centers, including tenant communication, construction monitoring, and performance indicator analysis. Key Highlights: 1. Manage and monitor quality operations in shopping centers. 2. Contact tenants and monitor construction works. 3. A human-centered, inclusive, and empathetic work environment. **Our mission is to impact people!** We are an ecosystem of opportunities that builds, grows, creates, and exists to foster businesses that drive prosperity in local economies. Our businesses stem from our shared passion, and we are fascinated by **creating, growing, and impacting**. We believe people make us unique, and every decision impacts the business—therefore, we walk together! Over the years, we have built **long-lasting partnerships**, working with **dedication and transparency**, knowing that the best work is done by those who are passionate about what they do. **Sá Cavalcante**, where every business is the energy to create **prosperous futures!** **What we expect from you:** We seek someone detail-oriented, strategically minded, and eager to tackle major challenges. You will play a critical role at pivotal moments; therefore, alignment with our purpose is essential—you must be ready to roll up your sleeves! We value a human-centered, inclusive, and empathetic environment, and one of your key missions will be to safeguard our culture. We are looking for a Mid-level Quality Analyst to manage and monitor quality operations in shopping centers. The role involves contacting tenants, monitoring construction works, analyzing indicators, and supporting processes within the Excellence Program. We seek an organized, proactive individual with strong interpersonal skills and a results-oriented mindset. If you thrive in dynamic environments and wish to join a team committed to excellence, this opportunity is for you! **Responsibilities and Duties** * Contact new tenants and stores undergoing renovation to assess project feasibility and ensure updated tenant mix floor plans; * Monitor construction schedules and report discrepancies to leadership, ensuring compliance with guidelines and regulations; * Conduct daily mall rounds to oversee services provided by third-party quality contractors and inspect operational installations and stores; * Analyze quality department indicators (supplies, cleaning, renovation, and inspection); * Organize legal quality documentation for the unit; * Track quality-related requests and ensure timely delivery of cleaning, hygiene, sanitization, and landscaping supplies; * Handle financial processes for the department (supplier negotiation, quotation matrix, purchase order issuance, invoice request from supplier); * Implement quality processes outlined in the Quality Handbook under the Excellence Program; Requirements: * Completed undergraduate degree in Architecture; * Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) and AutoCAD; * Strong communication skills, critical thinking, organizational ability, and analytical vision. **Preferred Qualifications**: Prior experience in quality control or operational audits (preferably in shopping centers, facilities management, or retail). Knowledge of quality management and continuous improvement tools, and MS Project. Benefits **At Sá, you’ll enjoy:** * Market-competitive salary; * Transportation allowance; * Meal allowance; * Life insurance; * Birthday day off; * Health and dental plans; * Wellhub; * Corporate University; **Sá Cavalcante**, where every business is the energy to create **prosperous futures!**